Mohammad Khan
Blackburn,Lancashire
Summary
Service-oriented financial health leader with over 5 years of industry experience. Expertise in FCA, GDPR, and regulatory compliance. Consistently meets quotas while maintaining high service standards. Recognised for sound judgment and initiative in managing high-risk and complex cases to achieve organisational objectives.
Overview
6
6
years of professional experience
Work History
Fin-Health Manager & SME/Expert
Monzo Bank
Remote
2021.11 - Current
- Honoured with Team Leader of the Year title at Monzo Awards 2024, highlighting leadership excellence.
- Received three monthly recognitions for consistently exhibiting exceptional leadership skills.
- Facilitated exceptional team performance throughout leadership duration.
- Supported management of team performance conduct to enhance accountability.
- Communicate with senior leaders to align team goals with organisational objectives.
- Support analysts and stakeholders in project execution to enhance customer outcomes.
- Collected feedback to drive employee development and boost retention rates.
- Participated in projects within collections to resolve quality and service challenges.
Collections Expert / Coach
Capita PLC / Lloyds banking group
Preston
2020.08 - 2021.11
- Implemented Lloyds' ethos and policies in customer communications, enhancing clarity and support for customers facing debt and unexpected arrears.
- Supported quality customer experiences during repayment negotiations and account balance discussions, fostering positive outcomes for clients.
- Processed debt write-offs and handled personal information in compliance with FCA regulations to ensure regulatory adherence.
Education
BA - Business & Management
Manchester Metropolitan University
Manchester2020-01
L3 Diploma - Business & Accounting
Blackburn College
Blackburn2017-01
Certificate - Fin-Crime and prevention
Manchester university
ManchesterSkills
- Team leadership
- Project management
- Data analysis
- Performance management
- Stakeholder engagement
- Quality assurance
- Process improvement
- Strategic planning
- Employee development
- Risk assessment
- Team collaboration
- Change management
Languages
English
Proficient
C2
Italian
Proficient
C2
Urdu
Proficient
C2
Punjabi
Proficient
C2
References
Upon request
Hobbies and interests
- Travelling
- Playing football
- Trading
Timeline
Fin-Health Manager & SME/Expert
Monzo Bank
2021.11 - Current
Collections Expert / Coach
Capita PLC / Lloyds banking group
2020.08 - 2021.11
BA - Business & Management
Manchester Metropolitan University
L3 Diploma - Business & Accounting
Blackburn College
Certificate - Fin-Crime and prevention
Manchester university