Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mohammad Imran

London,United Kingdom

Summary

Experienced housing professional with a strong background in fair housing laws compliance and housing association rules enforcement. Demonstrates comprehensive property market awareness and expertise in homeless prevention strategies. Skilled in understanding eviction processes and handling tenancy fraud, ensuring legal and ethical standards are upheld. Committed to leveraging skills to contribute to community stability and support vulnerable populations.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Housing Officer

Market Place
London, United Kingdom
01.2023 - 04.2025


  • Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
  • Designed and implemented overall strategy to inform organisational decision-making.
  • Motivated employees by rewarding exceptional performance and cultivating value-based organisational culture.
  • Monitored individual and team performance, implementing targeted support to drive improvement.
  • Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services.
  • Optimised daily operations, making amendments to keep up with changing priorities.
  • Facilitated smooth running of tenancy audits by completing documentation ahead of deadlines.
  • Aided, advised, and provided information to service users on a full range of services, from requesting GP appointments to addressing various maintenance issues, ensuring that all contractual responsibilities were met.
  • Worked effectively with stakeholders, local charities, and local councils to assist service users and contributed to the successful deliver of all KPIs within Housing management Officer Remit
  • Ensured compliance with health and safety regulations across all properties, contributing to a safer living environment for tenants.
  • Identified customers' needs and problems at the earliest possible stage, taken prompt action to address these issues and prevent the escalation of concerns or problems
  • To investigate and report possible key breaches of Occupancy agreement in Incident reports


First Line Desktop Engineer

Tech Mahindra
01.2021 - 01.2022
  • Providing end users with prompt and effective assistance for typical IT problems
  • Addressing software issues such as application crashes, configuration errors, and installation problems
  • Resetting current configurations or installing required software and drivers for new systems
  • Logging service requests and incidents in a ticketing system and ensuring that every issue is precisely recorded with pertinent information, categorised, and ranked in order of importance
  • Knowledge of operating systems such as Linux, macOS, and Windows and Active Directory tool
  • Fundamental knowledge of networking fundamentals, such as routers, DNS, and IP addresses
  • Familiarity with standard business applications, such as email clients and Microsoft Office

International Customer Support agent

24/7.AI
01.2018 - 01.2021
  • Working with Customer Relationship Management (CRM) software to log, track, and manage customer interactions
  • Keeping track of service-level agreements (SLAs) and ensuring resolution times are within acceptable limits
  • Recognizing and adhering to national laws (like the GDPR in Europe) or specifications when managing consumer data
  • Liaising with other departments, such as technical support or product teams, to resolve more complex issues
  • Assisting customers from different regions with account-related tasks like onboarding, payment processing, account verification, or order tracking

Education

Master of Science - Business Management

BPP University
London
01.2022 - 11.2023

Skills

  • Fair housing laws compliance
  • housing association rules enforcement
  • Property market awareness
  • Homeless prevention strategies
  • Eviction processes understanding
  • Tenancy fraud handling

Affiliations

  • Reading books, Spending quality time

Timeline

Housing Officer

Market Place
01.2023 - 04.2025

Master of Science - Business Management

BPP University
01.2022 - 11.2023

First Line Desktop Engineer

Tech Mahindra
01.2021 - 01.2022

International Customer Support agent

24/7.AI
01.2018 - 01.2021

Similar Profiles

CREATE PROFILE
Mohammad Imran