Mohammad Hashim Aslam
Manchester,United Kingdom
Summary
I am a Law graduate with customer service and sales experience. I am looking for invaluable experience to elevate these skills to the highest degree. I have excellent telephone manner and face to face customer skills, which enables me to build rapport with all variety of clients. I am skilled in actively listening to customer needs, resolving issues, and ensuring a positive experience. Adept at maintaining a friendly and professional demeanor in high-pressure situations, delivering efficient and effective solutions. My strongest trait is my desire to keep learning and enhancing my skill set, thus seeing this new role as the next step in my future.
Overview
11
11
years of professional experience
Work history
Customer Service Analyst, Anti Money Laundering
NatWest Group
Manchester
2023.12 - 2024.03
- Managed customer support cases from initial report through to resolution.
- Maintained excellent client satisfaction by providing in-depth support.
- Carried out routine collection of information, reporting and escalating unforeseen and exceptional events.
Customer sales adviser
Sky
Manchester
2018.07 - 2023.12
- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience
- Performance-based incentives within the workplace help push desire to succeed and perform
- Providing exceptional service to customers, addressing their needs, inquiries, and concerns
- Efficiently managing multiple customer interactions and tasks to meet sales targets
- Excellent verbal and written communication skills, including active listening and clear articulation
- Skill in negotiating terms, prices, and agreements to secure sales
- Deescalating and resolving conflicts with dissatisfied customers
- Maintaining a thorough understanding of the products or services, staying updated on product features and changes
- Collaborating with colleagues and other departments to ensure a smooth customer experience
- Understanding and empathizing with customer needs to provide personalized assistance.
Healthcare Consultant
Bupa
Manchester
2017.09 - 2017.11
Sales Assistant
WHSmith
Manchester
2015.06 - 2016.07
- Accurately managing cash transactions, including cash handling, counting, and providing change
- Maintaining and organizing merchandise, monitoring stock levels, and assisting with inventory control
- Arranging and displaying products to attract customer attention and optimize sales.
Renewal Specialist
Vitality
Stockport
2024.11 - Current
- Handling customer queries regarding the renewal of their policy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled refunds and cancellations professionally, protecting member interests.
- Handling email queries from members and providing correct and timely responses to their requests
Education
Bachelor of Laws -
Salford University
Manchester 2014.09 - 9 2017
A-Levels -
Xaverian College
Manchester 2012.09 - 9 2014
GCSE's - undefined
Burnage Media Arts College
Manchester 2007.09 - 9 2012
Skills
- Customer service skills, empathetic and understanding to customers needs
- Efficiently able to plan workload effectively to meet deadlines
- Ability to work effectively under pressure with all types of scenarios
- Confidence to work within a team or individually
- Self-motivated to consistently provide first-class results in line with stringent targets and deadlines
- Skilled with the use of IT and Microsoft programs
Personal Information
- Date of birth: 21/03/1996
- Nationality: British
Timeline
Renewal Specialist
Vitality
2024.11 - Current
Customer Service Analyst, Anti Money Laundering
NatWest Group
2023.12 - 2024.03
Customer sales adviser
Sky
2018.07 - 2023.12
Healthcare Consultant
Bupa
2017.09 - 2017.11
Sales Assistant
WHSmith
2015.06 - 2016.07
Bachelor of Laws -
Salford University
2014.09 - 9 2017
A-Levels -
Xaverian College
2012.09 - 9 2014
GCSE's - undefined
Burnage Media Arts College
2007.09 - 9 2012