Mohammad Farhaan
Derby ,Derbyshire
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have good interpersonal skills, and I am an excellent team worker, and I am keen and very willing to learn and develop new skills. I have an active and dynamic approach to work and getting tasks completed. I am determined and decisive. I always identify and develop opportunities and work to the best of my ability to make sure I always achieve my personal best.
Overview
6
6
years of professional experience
Work history
Customer experience executive
Right Legal Group
06.2024 - 09.2025
- As a customer experience executive, I engaged with clients via inbound/outbound calls, delivering expert guidance on wills, LPA'S, and estate planning services. By doing so, I would Coordinate diaries with legal advisors to secure timely office, home or virtual appointments, ensuring a seamless client journey as first point of contact and high satisfaction levels.
Mortgage Enquiry Consultant
Santander
02.2023 - 03.2024
- As a Mortgage Enquiry Consultant, I would handle enquiries from potential borrowers, seeking information about mortgage products and services. By doing this, I would engage with clients to understand their financial situations, goals and needs related to mortgage products. I would also provide guidance and information about various mortgage options available. By doing so, I have become confident in adapting to customers’ situations and needs and also ensuring compliance with regulatory requirements and company policies throughout the mortgage application process.
Full-time sales advisor
O2/Virgin Media
01.2022 - 11.2022
- As a full-time sales advisor at VM02. Being at O2 selling products to customers and selling virgin media broadband has helped gain good customer service skills and knowledge of a customer serviced based environment. By working at O2 I have gained better paths of communication and improved skills for team working. My listening skills have also been improved which has helped me overcome any situation I have had with customers.
Toyota
09.2020 - 01.2022
- I was previously a full-time production member at Toyota manufacturing which has helped me gain the skills and knowledge of real-life work and manufacturing skills. This has broadened my perspective and helped me understand that I am very passionate about practical manufacturing/engineering. I have worked in welding, assembly and logistics departments which have all benefited me with manufacturing skills I need which I can use in the future.
Castle Pizza
11.2019 - 03.2020
- I had currently worked at a takeaway on the weekends whilst attending Derby College, which has given skills such as confidence and responsibility as I would pick up the phone and delegates tasks given to me by the owner and, speak to customers about what they would like to order and always making sure the food is perfect and is ready before customers come to collect it which I believe has given great customer experience skills.
Education
GCSE - English Language
GCSE - English Literature
GCSE - Double Science
GCSE - English speaking assessment
BTEC Level 3 - Applied Science
Level 2 Lean manufacturing operative certificate - Manufacturing
Burton College
Burton-on-Trent, StaffordshireSkills
- Collaborative teamwork
- Adaptable communication
- Workload management
- 2D design capabilities
- Proficient in Microsoft applications
Hobbies and Interests
Cars, Boxing, Interested into my religion, Football, Fitness/Gym, Basketball
Affiliations
- i really enjoy working on cars ranging from old Japanese to German cars, especially my BMW 335d e90, i enjoy boxing and attend sessions twice a week and regularly go to gym for fitness, I also play football Once a week.
Languages
Urdu
Upper intermediate
References
References available upon request.
Timeline
Customer experience executive
Right Legal Group
06.2024 - 09.2025
Mortgage Enquiry Consultant
Santander
02.2023 - 03.2024
Full-time sales advisor
O2/Virgin Media
01.2022 - 11.2022
Toyota
09.2020 - 01.2022
Castle Pizza
11.2019 - 03.2020
GCSE - English Literature
GCSE - Double Science
GCSE - English speaking assessment
BTEC Level 3 - Applied Science
GCSE - English Language
Level 2 Lean manufacturing operative certificate - Manufacturing
Burton College