MOHAMMAD DAHAB KHALDI
Summary
Motivated and detail-oriented sales professional with experience in customer-facing roles and e-commerce operations. Recent graduate with a Master’s in Management and a strong background in team leadership and process optimization. Proven ability to adapt quickly, meet targets, and thrive in collaborative environments. Enthusiastic about contributing to fast-growing businesses, solving challenges innovatively, and driving success in target-driven sales roles.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Operations Coordinator
Alami International
Welwyn Garden City, Hertfordshire
01.2025 - Current
- Optimized E-Commerce Operations: Managed and enhanced e-commerce operations, focusing on the company’s digital presence in the UK market.
- Global Trade Management: Oversaw import-export processes and supported global business expansion strategies.
- Streamlined Workflow Collaboration: Collaborated with internal teams to streamline operational workflows and improve productivity.
- Sales Expertise Development: Currently undergoing training to expand expertise in sales processes.
- Product Research & SEO Implementation: Conducted product research and implemented SEO strategies to increase sales and drive online growth.
Supervisor
Starbucks Coffee
Welwyn Garden City, Hertfordshire
11.2024 - 12.2025
- Optimized Store Operations: Oversaw all store operations, including cash flow, inventory, and financial controls. Implemented strategies to improve operational efficiency by 10%, reducing discrepancies and ensuring seamless day-to-day operations.
- Led High-Performing Teams: Managed a team of 10+ baristas. Created effective staffing schedules and provided comprehensive training to consistently exceed service standards, leading to a 15% increase in positive customer feedback.
- Drove Sales and Customer Satisfaction: Developed and executed upselling strategies and promotions, resulting in a 5% increase in monthly sales. Effectively resolved escalated customer issues, maintaining a 95% customer satisfaction rate.
Team member
Greggs
St Albans, Hertfordshire
02.2024 - 11.2024
- Sales Growth: Increased monthly sales by 5% through strategic upselling and customer engagement.
- Operational Coordination: Coordinated front-end operations, ensuring smooth service delivery and efficient workflows.
- Employee Development: Mentored and trained new employees to align with company standards and expectations.
Team Leader at University Society (Co-Founder)
DY Patil International University
Pune, India
03.2022 - 03.2023
- Led Community Outreach: Spearheaded a volunteer team to develop and implement impactful outreach programs, increasing student participation in well-being initiatives by 20%.
- Provided Effective Counselling Services: Delivered counselling services to over 100 individuals, providing coping strategies that led to a 30% improvement in overall well-being.
- Empowered Vulnerable Individuals: Empowered 50 individuals with additional needs to lead independent lives, significantly boosting their confidence and social skills.
- Founded Thriving Community: Co-founded a college society that empowered individuals to overcome public speaking anxiety and enhance their social skills.
Education
Master of Science - Management
University of Hertfordshire
09.2023 - 11.2024
Bachelor of Science - Computer
DY Patil International University
08.2020 - 07.2023
Skills
- Leadership
- Team Management
- Operations
- Customer Relations
- Decision-making
- Strategic Planning
- Search Engine Optimization
- Microsoft Office
- Multilingual
- Project Management
- B2C Sales
- B2B Sales
Accomplishments
- Represented India at the 16th International Conference of Chief Justices of the World, addressing 175 Chief Justices.
- Awarded a certificate from the United Nations for teaching moral education to junior students through the Junior Youth Empowerment Program (JYEP).
- Elected Deputy Head Boy of City Montessori School, the world’s largest school.
- Founded Warm Hearts, an initiative dedicated to providing food and relief to homeless and needy people.
- Volunteered for two years with the Junior Youth Empowerment Program (JYEP).
Timeline
Sales and Operations Coordinator
Alami International
01.2025 - Current
Supervisor
Starbucks Coffee
11.2024 - 12.2025
Team member
Greggs
02.2024 - 11.2024
Master of Science - Management
University of Hertfordshire
09.2023 - 11.2024
Team Leader at University Society (Co-Founder)
DY Patil International University
03.2022 - 03.2023
Bachelor of Science - Computer
DY Patil International University
08.2020 - 07.2023
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