Mohammad Chowdhury
East London,LND
Summary
Dedicated professional with 15+ years of experience in customer service, reception, and administrative support. Proven track record in enhancing client satisfaction, strengthening security protocols, and improving operational efficiency. Strong critical thinking, analytical, and problem-solving skills. Skilled at managing high-pressure situations while maintaining exceptional service standards. Experienced in working with children and young people aged 0-19.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Advisor (Supervisor)
Oriental Ltd
07.2023 - 05.2025
- Perform as a primary point of contact, greeting and assisting guests, visitors, and maintenance people while ensuring exceptional customer service.
- Respond to emails, telephone calls, and other enquiries received by the team within agreed timeframes.
- Respond to complaints or issues, ensuring they are promptly resolved or escalated as necessary.
- Communicate with vendors, service providers, and building management as needed to update the data in the internal system.
- Coordinate the operation of shared facilities like meeting rooms, media suites and infrastructure such as audio-visual technology.
- Regularly check the equipment safety, security, and room compliance while completing the required audit documentation.
- Conducted patrolling, ensuring all areas were safe and hazard-free.
- Protected assets by preventing security breaches and enforcing safety regulations by monitoring CCTV.
- Support established policies and procedures regarding safety, emergencies, and confidentiality.
- Manage fault reporting within the property, maintain records, assist with maintenance requests, and ensure timely resolution of issues.
- Taking payment from clients by operating the till or by bank transfer.
- Supervised and trained staff, managed staff rota, cost control and maintained compliance with health and safety regulations.
- Completed bi-weekly payroll for employees.
Clinical Support – Administrative (0-19 Years Children’s Service)
London Borough of Newham Council
09.2023 - 03.2025
- Greeted & Perform as a primary point of contact, offering all clients, including contractors and visitor’s exceptional customer service.
- Respond to emails, telephone calls, and other enquiries the health Care team received within agreed timeframes.
- Always maintain compliance with data safety regulations and safeguarding policies.
- Collaborate with internal teams to promote Supporter Care, health care, and ensure an excellent experience for all teams.
- Book child health clinics, child development reviews and health screening sessions in health centres, children’s centres and schools by the assessment and screening programme timetable.
- Supervised patient visits, discharges and other administrative duties to ensure records are accurate and up to date.
- Request and transfer out records, archive and file patient information as appropriate in line with recording keeping policies.
- Create new birth, screening packs and other resources for dissemination to children and parents/carers.
- Streamlined daily operations by handling correspondence, scheduling meetings and assisting callers who contact us through the SPoA.
- Maintained inventories, lost property, contract registers and supplier.
- Update patient information on Rio and the Children’s Health 0-19 Service IT database systems, ensuring data quality is monitored.
Customer Service Advisor
John Lewis Plc
03.2012 - 06.2023
- Proactively investigated and resolved client complaints and inquiries with a customer-centric approach, ensuring a seamless experience and high customer satisfaction.
- Consistently support and drive sales growth by achieving daily targets through effective teamwork and active involvement in promotional activities.
- Respond to emails, telephone calls, and other enquiries the customer service team receives within agreed timeframes.
- Taking payment from clients by operating the till or by bank transfer.
- Proficient in IT systems, ensuring accurate data entry, maintenance, and record-keeping for seamless financial transactions.
- Expertise in using, maintaining, and recording data from IT systems (Ultrops) and processing currency delivery.
- Placing applications for partnership credit cards on behalf of clients and processing the physical card production in-store.
- Engage customers in conversation about their needs, make recommendations & deliver excellent customer service.
- Skilled at buying and selling over 60 different foreign currencies.
- Assist and organise recruiting, seminars, and the development of the customer service team, as well as assist with other departments.
- Collaborated with colleagues to enhance customer service experience and exceed team goals through client satisfaction rates.
- Supported the Reception Team in hiring, coaching, and professional development, fostering a high-performance work environment.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Ensure timely processing and acknowledgement of donations, including oversight of post-opening and banking procedures (charity).
Education
Bachelor of Arts - Education
University of East London
London2025
Skills
- Proficient in Microsoft Office Suite
- Trained in Security Protocols
- Fire Marshal Trained
- First Aid Certificate
- Safeguarding Practices Certified
- Voice of the child trained
- Skilled in RIO & UltraPos Software
- Expert in Foreign Currency Exchange
- Successfully trained over 30 staff
- Fluent in English, Bengali, Hindi
Certification
Hold a Valid SIA & Fire Marshall License
References
Available on request.
AVAILABILITY
Fully Flexible
Languages
English
Bilingual or Proficient (C2)
Bengali & Hindi
Bilingual or Proficient (C2)
Timeline
Clinical Support – Administrative (0-19 Years Children’s Service)
London Borough of Newham Council
09.2023 - 03.2025
Customer Service Advisor (Supervisor)
Oriental Ltd
07.2023 - 05.2025
Customer Service Advisor
John Lewis Plc
03.2012 - 06.2023
Bachelor of Arts - Education
University of East London
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