Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mohammad Al-Nasser

Summary

Dynamic and results-oriented professional with extensive experience at Amazon, adept in strategic planning and business development. Excelled in enhancing seller engagement through innovative strategies, driving program adoption, and leading cross-functional teams. Skilled in Salesforce CRM and possesses strong data analytic abilities, ensuring alignment with market trends and achieving notable growth.

Overview

8
8
years of professional experience

Work History

Account Rep II

Amazon
01.2024 - Current
  • Spearheaded strategic leadership of two major marketplace programs across four regions, overseeing 35 account managers and over 35,000 sellers, resulting in sustained program growth and enhanced seller engagement and achieving an adoption rate of 29%.
  • Demonstrated talent acquisition expertise by conducting over 90 interviews and mentoring more than 5 employees, while consistently exceeding monthly performance metrics.
  • Managed a portfolio of over 180 business partners and 35 strategic accounts, generating $10 million annually, and exceeding yearly targets by 35%.
  • Led an end-to-end optimization of automated email communications and program content, ensuring market relevance, and engagement effectiveness.
  • Designed and implemented comprehensive program tracking infrastructure, establishing standardized reporting frameworks aligned with global benchmarks.

Account Rep I

Amazon
12.2020 - 01.2024
  • Managed a portfolio of 180+ business partners and 30 strategic accounts, generating $9MM annually, and exceeding yearly targets by 50%.
  • Served as a trusted strategic advisor and primary point of contact for key Selling Partners, developing and executing customer-centric strategies to drive eCommerce growth, profitable sales, and business expansion.
  • Collaborated with the Business Analytics team to streamline data collection processes, enabling efficient dashboard development and implementation.
  • Delivered specialized advertising training workshops for third-party account managers in Cairo, elevating team capabilities and market performance.
  • Led as the Program Owner for Fulfillment by Amazon (FBA) in the UAE marketplace, driving adoption strategies and operational excellence, while serving as the primary point of contact for three regions and over 25,000 sellers, achieving an adoption rate of 27%.
  • Functioned as Subject Matter Expert (SME) for Voice of Seller (VoS) program across MENA region, gathering critical feedback and implementing improvements to enhance seller experience and satisfaction.
  • Overachieved quantitative and qualitative KPIs by driving significant adoption of Amazon tools and services, optimizing business metrics, and enhancing Seller Partner experience through data-driven initiatives.
  • Self-taught internal platform used to analyze end-user input to successfully migrate Data Collection Tool (DCT) system, enhancing accessibility for Account Managers and streamlining user experience
  • Analyzed pipeline data, market trends, and seller performance to formulate strategic account plans, prioritize high-potential accounts, achieving sustainable growth.
  • Designed and executed dynamic email campaigns for single and mass communication, managing content creation, audience segmentation, legal compliance, and performance tracking to boost engagement and adoption.
  • Mentored 10 junior account managers, boosting team performance through skill development.

Account Rep

Amazon
07.2019 - 12.2020
  • Managed a portfolio of 300+ SMB accounts and 25 strategic sellers, generating over $7MM in annual sales through consultative selling.
  • Conducted comprehensive seller education on Amazon's tools and systems for effective catalog and inventory management.
  • Led webinars reaching 3,500 attendees annually, and direct outreach campaigns to source new merchants, driving platform scalability.
  • Performed regular analysis of seller performance metrics to deliver data-driven growth recommendations.
  • Spearheaded the development and implementation of Data Collection Tool (DCT), an innovative excel-based solution for Account Managers to capture Seller pain points during launch process.

Inside Sales Representative

Souq Stack
12.2017 - 07.2019
  • Effectively managed a prospective annual pipeline of 4,000 accounts to generate and manage high-quality opportunities.
  • Acknowledged as the top performer for three quarters in 2018, surpassing the reach target by 18%.
  • Communicated with customers to understand their needs and requirements and to identify sales opportunities.
  • Answered sellers' questions, resolving their concerns, and providing additional information via calls and emails.
  • Provided detailed explanations and demonstrations of Souq product functionalities based on KPIs' requirements.

Applicant Support Team

The Dataflow Group
04.2017 - 12.2017
  • Resolved applicant inquiries and provided solutions to complex cases, ensuring timely responses, and high satisfaction rates.
  • Identified gaps in the application process, and suggested improvements to enhance efficiency and reduce processing times.
  • Acted as the primary liaison between applicants and internal teams to ensure smooth communication and case resolution.
  • Called applicants directly to resolve issues not addressed through tickets and chat.

Education

Bachelor Degree - Marketing

Yarmouk University
09-2016

Skills

  • Strategic Planning
  • Business Development
  • Market/Competitor Analysis
  • Salesforce CRM & Excel
  • Stakeholder Management
  • Data-Driven Analytic

Accomplishments

    • Consistently ranked as #1 Account Manager across multiple organizations, demonstrating exceptional performance and leadership

    • Secured first place among 200+ Account Managers in MENA region during the advertising sprint competition

Timeline

Account Rep II

Amazon
01.2024 - Current

Account Rep I

Amazon
12.2020 - 01.2024

Account Rep

Amazon
07.2019 - 12.2020

Inside Sales Representative

Souq Stack
12.2017 - 07.2019

Applicant Support Team

The Dataflow Group
04.2017 - 12.2017

Bachelor Degree - Marketing

Yarmouk University

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Mohammad Al-Nasser