Mohammad Aftabi
Brent,The united kingdom
Summary
A highly adaptable professional with expertise in Adobe Suite and MS Paint, complemented by strong time management and customer service skills. Demonstrates exceptional relationship building abilities and proficiency in refund and exchange processing. Committed to leveraging these skills to enhance customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work history
Sales assistant intern
ATOZ EDUCATION Services LYD
London
2025.09 - 2026.04
- Assisted in promoting educational programs and services, supporting student enquiries, and helping with administrative tasks. Engaged with clients, managed records, and contributed to marketing and outreach activities. Gained experience in customer service, sales support, and office operations.
Assistant branch manager
Faya bridal boutique
Dubai
2024.01 - 2024.10
- Assisted with daily boutique operations, client appointments, and sales support. Helped manage inventory and ensure excellent customer service.
Sales associate
Al khataf car showroom
Sharjah
2023.03 - 2023.12
- As a Sales Associate at Al Khataf Car Showroom, I provided excellent customer service by offering detailed information on a wide range of vehicles and assisting customers in choosing the right car to suit their needs. I used effective sales techniques to promote and close deals, consistently meeting or exceeding sales targets. Through building strong relationships with customers, I helped encourage repeat business and referrals, contributing to the overall success of the showroom.
Waiting staff
Address hotel + resorts
Dubai
2022.01 - 2023.01
- I worked as Waiting Staff at Address Hotels + Resorts, providing professional customer service in a fast-paced hospitality environment. My responsibilities included welcoming guests, taking orders, serving food and beverages, preparing tables, and ensuring customer satisfaction. I worked closely with the kitchen and team members to maintain smooth service operations while following hygiene and safety standards. This role helped me develop strong communication, teamwork, time management, and customer service skills while gaining valuable experience in luxury hospitality.
Receptionist and bellboy
address hotel dubai mall
dubai , united arab emirates
2021.05 - 2022.01
- Maintained accurate logs of visitor entries for security purposes.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Education
Bachelor - BEng Mechanical and design engineering
City, University of London
London 9 2025 - 2026.04
International Foundation - Computing, Science and Engineering
City St George's, University of London, International Study Centre
London 9 2024 - 6 2025
Diploma - Maths and physics
Al resalah international school of science
Sharjah, United Arab Emirates 9 2012 - 6 2024
Skills
- Ms paint
- Adobe Suite
- Time management
- Customer service
- Relationship building
- Adaptability
- Refund and exchange processing
Languages
Arabic
Persian
English
Affiliations
- I’ve had a genuine interest in the hotel and hospitality industry from a young age. I’m particularly interested in how my engineering background can be used to improve hotel operations and guest experience, and I hope to build a business that combines both fields in the future.
Timeline
Sales assistant intern
ATOZ EDUCATION Services LYD
2025.09 - 2026.04
Assistant branch manager
Faya bridal boutique
2024.01 - 2024.10
Sales associate
Al khataf car showroom
2023.03 - 2023.12
Waiting staff
Address hotel + resorts
2022.01 - 2023.01
Receptionist and bellboy
address hotel dubai mall
2021.05 - 2022.01
Bachelor - BEng Mechanical and design engineering
City, University of London
9 2025 - 2026.04
International Foundation - Computing, Science and Engineering
City St George's, University of London, International Study Centre
9 2024 - 6 2025
Diploma - Maths and physics
Al resalah international school of science
9 2012 - 6 2024