MOHAMMAD AFTAB BERA
Nottingham City Centre,Nottinghamshire
Summary
Commercial, results-focused operations leader with a strong track record of driving growth, improving efficiency, and building high-performing teams in fast-paced customer environments. Progressed rapidly from frontline roles into senior store leadership while completing a Master’s degree at the University of Nottingham. Data-led, proactive, and client-focused, with proven ability to analyze performance, optimize resources, and influence outcomes across teams. Now seeking to transition into a B2B Sales Executive role where relationship building, pipeline management, and strategic growth are central.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Store Manager
Starbucks
Nottingham & Lincoln, UK
2023.03 - 2026.01
- Turned around a low-performing site by increasing weekly sales from £11,500 to £14,000, achieving the highest monthly sales ever recorded within six months.
- Managed end-to-end weekly revenue of approximately £14,500 while maintaining labour costs at 17% through disciplined scheduling and productivity planning.
- Reduced weekly waste from 30% to 8% within two months by strengthening routines, accountability, and inventory controls.
- Led, hired, trained, and retained a team of up to 12 colleagues, improving consistency, service quality, and performance ownership.
- Used daily sales data, customer patterns, and product mix insights to optimise staffing, stock availability, and promotional execution.
- Acted as primary escalation point for complex customer issues, protecting brand reputation and securing repeat business.
- Partnered with regional leadership, supply chain, and training teams to implement process improvements and campaign launches.
Housekeeping Manager
Hilton Nottingham
Nottingham, UK
2022.11 - 2023.03
- Managed operations in a high-occupancy hotel environment, ensuring service quality, compliance, and guest satisfaction.
- Coordinated and allocated workloads for a large team across multiple floors based on demand.
- Handled guest escalations professionally while maintaining strong inter-departmental collaboration.
- Controlled inventory and negotiated with suppliers to reduce operating costs.
- Conducted regular health and safety inspections to ensure regulatory compliance.
Customer Service Escalations Manager
Altius BPO
Nagpur, India
2019.06 - 2021.12
- Managed high-priority and sensitive customer cases using ticketing systems to track pipelines and resolutions.
- Identified recurring issues and supported process improvements to reduce repeat complaints.
- Trained junior staff in handling complex interactions and conflict management.
- Allocated workloads to maximise productivity and service quality.
- Acted as a key liaison between customers and internal stakeholders.
Education
MSc - Business and Management
University of Nottingham
UK 2022.09 - 2023.12
Bachelor's - Business Administration
Rashtrasant Tukadoji Maharaj Nagpur University
India 2018.06 - 2021.12
Skills
- Business Development & Opportunity Identification
- Client Relationship Management & Retention
- Sales Performance Analysis & Forecasting
- KPI Management & Cost Control
- Team Leadership, Hiring & Training
- CRM & Reporting Systems (POS, ticketing, internal dashboards)
- Cross-Functional Collaboration
- Negotiation & Stakeholder Communication
- Resource Planning & Labour Optimisation
- Escalation Management
Accomplishments
- Winner — Starbucks Regional Barista Championship; ranked in the Top 12 baristas nationally in the UK.
- Delivered significant operational improvement by reducing weekly waste from 30% to 8% within two months.
- Consistently achieved strong food safety and operational audit results.
- Developed multiple team members into supervisory and leadership roles.
- Awarded a 30% academic scholarship by Nottingham University Business School.
ADDITIONAL INFORMATION
- Full international driving licence
- Location flexible across Birmingham, Nottingham, and London
- Available for full-time permanent roles with visa sponsorship
Timeline
Store Manager
Starbucks
2023.03 - 2026.01
Housekeeping Manager
Hilton Nottingham
2022.11 - 2023.03
MSc - Business and Management
University of Nottingham
2022.09 - 2023.12
Customer Service Escalations Manager
Altius BPO
2019.06 - 2021.12
Bachelor's - Business Administration
Rashtrasant Tukadoji Maharaj Nagpur University
2018.06 - 2021.12