Mohammad Abdul Lateef

Cambridge,united Kingdom

Summary

Customer-focused professional with extensive experience in delivering exceptional passenger service and ensuring compliance with airline policies. Proficient in ticketing, check-in, boarding, and resolving customer issues efficiently. Recognized for managing high-pressure situations while maintaining professionalism and upholding service excellence. Appointed as Acting Supervisor, overseeing daily operations and mentoring staff to enhance service quality.

Overview

years of professional experience

Work history

Customer service executive

Indigo Airlines

Hyderabad, India

06.2019 - 09.2022

Managed passenger inquiries and complaints, achieving high customer satisfaction levels.

Assisted with check-in, boarding, and baggage processes to ensure timely operations.

Provided tailored support for passengers with special requirements, demonstrating empathy.
Oversaw daily operations as Acting Supervisor, mentoring staff and ensuring service quality.
Coordinated with ground staff, cabin crew, and departments for seamless travel experiences.
Ensured adherence to safety protocols and operational guidelines throughout all services.

Education

Bachelor of Business Administration - Business administration

Osmania University

India

07.2020 - 06.2023

Master of Science - Information and communication technology

Anglia Ruskin University

United Kingdom

09.2025 -

Skills

Customer service and guest relations

Conflict resolution expertise
Welcoming atmosphere creation
Inquiry and complaint handling

Communication and interpersonal skills

Verbal communication across cultures
Active listening for guest needs
Team collaboration with staff

Front desk operations

Check-in and check-out procedures

Payment processing and record management
Reservation system proficiency

Problem-solving under pressure

Crisis management skills
Decision-making and prioritization abilities
Organizational skills for multitasking

Attention to detail in transactions

Time management in peak hours
Cultural awareness in service delivery
Professional demeanor in luxury settings

Timeline