Accomplished professional with a strong foundation in hardware engineering and IT certifications, including A+, MCSA, and MCSE. Demonstrates excellent communication skills and customer service expertise, ensuring high-quality service delivery and responsiveness to feedback. Proficient in Microsoft Office applications and quality control processes, with a proven ability to maintain standards effectively.
Overview
15
15
years of professional experience
19
19
years of post-secondary education
Work History
In-Store Cleaning Manager
OCS United Kingdom
Batley/Brighouse, United Kingdom
04.2023 - 04.2025
Reviewing safety procedures and training staff on safe work practices
Monitoring staff work performance to ensure that they are completing their tasks efficiently
Maintaining inventory levels of cleaning supplies and ordering supplies as needed
Conducting regular employee evaluations to assess performance and provide feedback
Scheduling work shifts to ensure that all areas are properly cleaned at the right times
Establishing and enforcing policies regarding workplace safety, security, and hygiene procedures
Training new employees on company policies and procedures, including health and safety regulations
Delegated tasks among team members for efficient workflow.
Briefed and motivated staff to deliver daily operational requirements.
Team Manager
COSCO Shipping Terminal
Abudhabi
01.2014 - 01.2023
Coordinate the yard operation with the Shift Superintendent, yard planners, other and operational teams.
To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes.
To take full responsibility of the quality and product that is produced within the shift in line with the companies quality systems, processes and procedures.
Manage, develop and motivate direct reporting staff.
Monitor, measure and report on production related process performance, general issues.
To ensure good communication is given either verbally or written to all members of staff.
To ensure that the training skills are met for current and future demands of the shift.
Maintain housekeeping standards to ensure a clean and safe workplace.
Maintaining high level of timekeeping is of the essence.
Resource Planner
Red Sea Gateway Terminal
Jeddah
01.2010 - 01.2014
Coordinate the yard operation with the Shift Superintendent, yard planners, other supervisors and operational teams.
To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes.
Manage, develop and motivate direct reporting staff.
Monitor, measure and report on production related process performance, general issues.
To ensure good communication is given either verbally or written to all members of staff.
To work closely with other Shift Supervisors to ensure production handovers are effective communications tools.
To ensure that the training skills are met for current and future demands of the shift.
Maintain housekeeping standards to ensure a clean and safe workplace.
Be able to make appropriate decisions while following the companies’ organizational structure.
Marketing and Events Assistant at Columbo Group (Jazz Cafe), London, United KingdomMarketing and Events Assistant at Columbo Group (Jazz Cafe), London, United Kingdom
Office Administrator at Allhands Care Nursing Agency (Limited)- Luton United KingdomOffice Administrator at Allhands Care Nursing Agency (Limited)- Luton United Kingdom