Mohamed Zakariya Talbi

Fueled by a profound passion for the Sports Leisure industry industry, over several shadow shifts and hands-on experiences, I have confidently stepped into the responsibilities of a Customer Operations Manager. During this time, I have supported daily operations, assisted with team coordination, addressed customer concerns, and contributed to maintaining service standards. Despite limited formal experience, I have shown strong leadership potential, quick learning, and the ability to work under pressure. My proactive approach, clear communication, and positive feedback from senior staff reflect my readiness to take on this role fully and contribute to the team's ongoing success.

During my time as a Customer Service Assistant at Stokewood Leisure Centre, I have developed a deep understanding of the day-to-day operations, customer expectations, and service standards unique to this environment. I’ve consistently demonstrated strong communication skills, professionalism, and a proactive attitude while handling bookings, resolving customer queries, and supporting the front-of-house team. This role has allowed me to build strong relationships with both customers and colleagues, contributing to a positive, welcoming atmosphere. I’ve also learned the importance of teamwork, time management, and maintaining a calm and solution-focused approach in busy or challenging situations. My familiarity with the centre’s systems, policies, and customer base, combined with my commitment to high service standards, gives me the confidence to transition into the Customer Operations Manager role and lead by example from day one.