MOHAMED SHAFRAN IMTIYAS
tabhuk,saudi arabia
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tamimi global ( neom community 1 )
tabhuk, saudi arabia
02.2025 - Current
- Oversaw all restaurant operations to ensure efficiency and quality service.
- Conducted staff training programs to enhance performance and customer satisfaction.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Assistant Manager
Burger King
dammam , saudi arabia
09.2022 - 09.2024
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Prepared statements detailing operational detail and key performance indicators.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Restaurant Manager
Dinemore group
negombo , sri lanka
09.2017 - 05.2021
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
Senior Supervisor
gulfaham indian fine dining
jubail , saudi arabia
01.2015 - 02.2017
- Maintained high standards of cleanliness and organisation in the workplace.
- Expertly delegated daily tasks to team members for maximised operational efficiency.
- Coordinated with other departments to streamline processes, enhancing overall business functionality.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
Banquet Captain
ALgosaibi service company limited
Dammam , saudi arabia
02.2011 - 04.2014
- Collaborated with management to organize special events, customizing services according to client needs.
- Maintained hygiene and food handling standards to ensure full compliance.
- Trained and mentored large waitstaff teams, enhancing service efficiency through support and guidance.
- Organized various events including birthday parties, office functions, and weddings with appropriate decorations.
Buffet Steward
Algosaibi service company limited
dammam , saudi arabia
09.2008 - 09.2011
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers and offered immediate seating assistance.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
Education
A-Levels - commerce
Zahira collage
colombo2003
Skills
- Customer service
- Employee training
- Inventory management
- Performance evaluation
- Staff scheduling
- Sales analysis
- Team leadership
- Event coordination
- Leadership skills
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Arabic
Upper Intermediate
B2
Tamil
Advanced
C1
Hobbies and interests
- very much interest in sports specially cricket
- reading books
- swimming
Certification
Health, Safety, and Environment (HSE) LEVEL 2
servsafe international 2 years valid
Timeline
Assistant Manager
Tamimi global ( neom community 1 )
02.2025 - Current
Assistant Manager
Burger King
09.2022 - 09.2024
Restaurant Manager
Dinemore group
09.2017 - 05.2021
Senior Supervisor
gulfaham indian fine dining
01.2015 - 02.2017
Banquet Captain
ALgosaibi service company limited
02.2011 - 04.2014
Buffet Steward
Algosaibi service company limited
09.2008 - 09.2011
A-Levels - commerce
Zahira collage