Mohamed Samsudeen Naina Mohamed
Croydon,City of London
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
15
15
years of professional experience
Work history
Supervisor
Mi Kwang Design
Gimhae , South Korea
2022.08 - 2025.12
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Conducted performance appraisals with employees for career development discussions.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Business management
Seema Gold Covering
Chennai , Tamil Nadu
2016.02 - 2021.10
- Conducted academic research in field of business management, published in respected journals.
- Collaborated with business management to set and control annual budgets.
- Kept up-to-date records of sales and inventory for efficient business management.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Team leader
Domino's Pizza
Lambeth , London
2011.05 - 2014.11
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Implemented new working methods which improved overall efficiency of the team operations.
- Developed strategies for improved performance level across the team.
- Increased team cohesion by implementing regular feedback sessions.
Team leader
Sainsbury's Local
Addiscombe, Croydon
2011.07 - 2014.10
- Led project coordination, resulting in timely delivery.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Education
Bachelor of Business Administration - Business
St Thomas Matriculations
Chennai, India 06/2007 - 03/2010
Skills
- Leadership competence
- Business development
- Financial reporting
- Employee training
- Scheduling coordination
- Problem analysis
- Marketing strategy
- Task prioritisation
- Staff scheduling
- Advanced numeracy
- Team motivation
- Critical evaluation
- Customer Service
- Communication skills
- Cultural awareness
- Team Leadership
- Customer services excellence
Languages
Tamil
Native
English
Advanced
Hindi
Fluent
Korean
Beginner
Timeline
Supervisor
Mi Kwang Design
2022.08 - 2025.12
Business management
Seema Gold Covering
2016.02 - 2021.10
Team leader
Sainsbury's Local
2011.07 - 2014.10
Team leader
Domino's Pizza
2011.05 - 2014.11
Bachelor of Business Administration - Business
St Thomas Matriculations
06/2007 - 03/2010