Mohamed Rilwan Ahamed Mubarak
Reading
Summary
Accomplished professional with expertise in leadership and team building, performance management, and operations management. Demonstrates a strong ability to develop projects and strategies that align with organisational goals. Skilled in food preparation and safety, customer engagement, and employee empowerment. Proven track record in budget development, financial management, and staff development. Committed to fostering cross-functional teams through coaching and mentoring to achieve optimal results.
Overview
22
22
years of professional experience
Work history
Partner Patrao, General Manager
Nando's Taplow Bishop Centre, £75k
Taplow, Buckinghamshire
03.2025 - Current
- Successfully open Taplow Bishop Centre
- Lead and Manage 50 plus nandocas and Team of 10 in management
- Creating opportunities and changing life's for our nandocas and customers
- Increased overall operational efficiency by implementing new management strategies.
- Built high-performing teams to achieve agreed targets
- Created high-performance culture, resulting in increased productivity and increased nandocas happiness
Partner Patrao, General Manager
Nando's Reading Oracle. Average £65k
Reading
03.2019 - 02.2024
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Ensure that all financial and administrative procedures are adhered to at all times.
- Delivering excellent customer service.
- Ensure that all Statutory and Company Health, Safety and Food Hygiene regulations are followed.
- Managed scheduling for 60+ employees to ensure optimal productivity.
- Staff and management retention, training and development
- Oversee management team of 11.
- Creating and implementing annual business strategy on daily basis.
- Managing Stock controls.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Delivered business strategy to drive revenue and operational efficiencies.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
- Generated reports to analyse data and identify process improvements.
- Mitigated operational risk, compiling performance, financial, headcount and spend data to forecast outlook.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
- Managed projects to consistently deliver milestones on time and within budget.
- Managed high-performing teams to deliver quality customer service and stable profits.
Partner Patrao, General Manager
Nando's Holloway Road. London £40k
London
01.2016 - 03.2019
- Open successfully in 2017
- Average £40k sales per week.
General Manager
Five Guys, The O2 Arena, Average 50k
North Greenwich
10.2014 - 12.2015
- Average 50k sales per week
- Open new restaurant with 60 staffs
- Effectively assists in managing a Five Guys restaurant, including administration of policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
- Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
- Works alongside their Crew Team, delegating tasks and developing future managers
- Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
- Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures food quality and 100% customer satisfaction
- Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team
Partner Patrao, General Manager
Nando's Kings Cross
London
03.2013 - 11.2014
- Average 55k sales per week restaurant
- London one of the flagship restaurants
Partner Patrao, General Manager
Nando's Finchley Leisure
London
02.2012 - 03.2013
- Average of 50k sales per week restaurant
Partner Patrao, General Manager
Nando's Finsbury Park
London
11.2010 - 02.2012
- Average of 30k sales per week restaurant
Patrao, General Manager
Nando's Kentish Town
London
02.2010 - 11.2010
- Average of 16k sales per week restaurant
Nandoca - Assistant Manager
Nando's
London
09.2003 - 02.2010
Education
NVQ Level 5 - Operational Department Management
Charted Management Institute
UK 08.2024 -
Bachelor of Science - Computing Science,
London Universal College
London 06.2008
Food Hygiene
Highfield
Reading 09.2024 - 11.2024
Induction facilities management - facilities management
Speed Training
06.2023 - 06.2023
Higher National Diploma - Applied Computing
NIIT. Sri Lanka
Colombo, Sri LankaAlcohol Personal License
A/L
DSSC.Sri Lanka
Colombo 2000
First Aid -
Little Wing Training Ltd
Skills
- Leadership and team building
- Performance management
- Food preparation and safety
- Customer engagement
- Employee empowerment
- Project development
- Operations management
- Deadline-oriented
- Strategies and goals
- Budget development
- Financial management
- Coaching and mentoring
- Organised and efficient
- Cross-functional team
- Staff development
Accomplishments
- Highest in the company, 6x 100% on H&S, FH Operational Audit
- Regularly in Top 5 Restaurants in overall Company Ranking
- Over past 10 years have develop 20 plus successful managers
Timeline
Partner Patrao, General Manager
Nando's Taplow Bishop Centre, £75k
03.2025 - Current
Food Hygiene
Highfield
09.2024 - 11.2024
NVQ Level 5 - Operational Department Management
Charted Management Institute
08.2024 -
Induction facilities management - facilities management
Speed Training
06.2023 - 06.2023
Partner Patrao, General Manager
Nando's Reading Oracle. Average £65k
03.2019 - 02.2024
Partner Patrao, General Manager
Nando's Holloway Road. London £40k
01.2016 - 03.2019
General Manager
Five Guys, The O2 Arena, Average 50k
10.2014 - 12.2015
Partner Patrao, General Manager
Nando's Kings Cross
03.2013 - 11.2014
Partner Patrao, General Manager
Nando's Finchley Leisure
02.2012 - 03.2013
Partner Patrao, General Manager
Nando's Finsbury Park
11.2010 - 02.2012
Patrao, General Manager
Nando's Kentish Town
02.2010 - 11.2010
Nandoca - Assistant Manager
Nando's
09.2003 - 02.2010
Bachelor of Science - Computing Science,
London Universal College
Higher National Diploma - Applied Computing
NIIT. Sri Lanka
Alcohol Personal License
A/L
DSSC.Sri Lanka
First Aid -
Little Wing Training Ltd
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