Mohamed Raees Patel

Customer Service & Communication

•Excellent customer service skills: Providing friendly, helpful, and personalised service to patients.

•Strong communication skills: Effectively communicating with patients, optometrists, and other team members, both verbally and in writing.

•Active listening: Patiently listening to patient concerns and providing appropriate solutions.

•Building relationships : Establishing positive relationships with patients to build trust and loyalty.

•Advised customers on glasses and sunglasses, choices based on prescription, style and budget.

•Processed payments and health insurance claims •Performed frame repairs and adjustments for customer comfort.

• Made sure orders were placed on time, to minimise delays and guarantee customer• Created calm and welcoming atmosphere to relive patient anxiety during eye examinations. Technical skills :

•Basic optometric knowledge: Understanding of basic eye health, common eye conditions, and visual acuity tests.

• Frame styling and dispensing: Assisting patients in selecting frames that suit their face shape, lifestyle ,and visual needs.

• Contact lens handling: Assisting with contact lens fittings, teaching patients how to insert, remove and care for their lenses.

• Ophthalmic equipment operation: Familiarity with basic ophthalmic equipment such as auto refractors, visual acuity charts, and focimeter.

Other Important Skills

• Organisation and time management: Managing appointments, maintaining patient records, and ensuring a smooth workflow in the practice.

• Teamwork and collaboration: Working effectively as part of a team to provide the best possible patient care.

• Attention to detail: Ensuring accuracy in all tasks, from patient records to dispensing glasses.

• Problem-solving: Identifying and resolving patient issues or concerns in a professional and efficient manner.

• Customer Service & Communication
• Excellent customer service skills: Providing friendly, helpful, and personalised service to patients
• Strong communication skills: Effectively communicating with patients, optometrists, and other team members, both verbally and in writing
• Active listening: Patiently listening to patient concerns and providing appropriate solutions
• Building relationships : Establishing positive relationships with patients to build trust and loyalty.

• Led and developed a high-performing team of optical professionals, exceeding sales targets and achieving high levels of patient satisfaction
• Implemented effective marketing strategies to attract new patients and retain existing clientele
• Managed all aspects of practice operations, including inventory control, staff scheduling, and ensuring compliance with industry regulations.

• Technical skills : Software Proficiency: Proficient in CAD software (e.g., AutoCAD, SolidWorks), (e.g.,ANSYS), MATLAB, and programming languages

• Engineering Fundamentals: Strong understanding of core engineering principles, including thermodynamics, fluid mechanics, structural analysis, and control systems. • Project Management Tools: Experience with project planning software like Microsoft Project and version control systems like Git. Transferable Skills

• Problem-Solving & Analysis: Proven ability to break down complex problems, analyse data, identify patterns, and develop effective solutions.

• Design & Innovation: Experience in designing and developing new products, systems, or processes demonstrating creativity and innovation.

• Teamwork & Collaboration: Successfully collaborated with multidisciplinary teams on projects, fostering effective communication and coordination

• Design & Innovation: Experience in designing and developing new products, systems, or processes demonstrating creativity and innovation
• Teamwork & Collaboration: Successfully collaborated with multidisciplinary teams on projects, fostering effective communication and coordination
• Customer Service & Communication
• Excellent customer service skills: Providing friendly, helpful, and personalised service to clients
• Strong communication skills: Effectively communicating complex insurance information to clients in a clear and concise manner
• Active listening: Patiently listening to client needs and concerns to identify the most suitable insurance solutions
• Building rapport: Establishing and maintaining strong client relationships to build trust and loyalty
• Technical Skills
• Insurance product knowledge: Understanding of various insurance products, including property, casualty, life, health, and business insurance
• Policy analysis: Ability to analyse policy documents, identify key features, and explain coverage to clients
• Claims handling: Assisting clients with the claims process, gathering necessary information, and liaising with insurers
• Data entry and management: Accurately inputting client information, maintaining records, and managing client databases
• Other Important Skills
• Problem-solving: Identifying and resolving client issues or concerns in a professional and timely manner
• Time management and organisation: Prioritising tasks, meeting deadlines, and managing multiple client requests effectively
• Attention to detail: Ensuring accuracy in all tasks, from policy documentation to client communication
• Negotiation and persuasion: Developing persuasive arguments to present insurance solutions to clients.