IEVA KAVALIAUSKAITE
Windsor,Canada
Summary
Professional with over 10 years of experience in administrative operations and customer communication, specializing in telephone communication and daily operations. Achievements include a 30% increase in appointment scheduling efficiency through a new calendar system and a 40% reduction in front-desk waiting time by streamlining reception procedures. Proven ability to enhance operational efficiency and customer service in fast-paced environments.
Energetic Concierge Supervisor known for enhancing residents experiences and improving team performance. Skilled in training staff, handling residents requests, and streamlining operations to ensure smooth service. Achievements include increasing customer satisfaction rates and reducing response times through proactive management and innovative solutions.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Concierge supervisor
Enderby Wharf
London, Greenwich
01.2024 - 09.2025
- Delivered front-desk services encompassing reception, email handling, and visitor support.
- Managed calendars and scheduled appointments efficiently.
- Prepared comprehensive reports and internal communications.
- Maintained organised digital and physical record systems.
- Liaised with residents, vendors, and maintenance staff for service coordination.
- Enhanced team morale through regular feedback and appreciation.
- Assisted in training new concierge staff members to improve service quality.
- Negotiated vendor contracts to ensure cost-effective maintenance services.
- Adhered strictly to health and safety regulations throughout all tasks, promoting a safe working environment.
- Handled escalated customer complaints with diplomacy, resulting in satisfied customers.
Teaching Assistant
Prospero Teaching
London, Bromley
01.2023 - 09.2023
- Distributed learning materials and maintained classroom resources
- Managed administrative tasks, aiding smooth running of the class.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
Care Assistant
Blue Bird Care
London, London
04.2022 - 01.2023
- Completed daily support logs and maintained confidential care records
- Ensured compliance with care documentation procedures
- Assisted in daily living activities for enhanced patient comfort.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Team Trainer & Customer Service
Pret A Manger
10.2017 - 10.2019
- Supported store administration, stock records & cash procedures
- Coordinated regular team-building activities, boosted overall morale and teamwork.
- Developed employee skills by delivering comprehensive training programmes.
- Achieved high engagement rates with innovative training techniques.
- Collaborated with management to create personalised development plans for employees.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
Barista/Customer Service / Cash Handling
Oakley Coffee Shop
11.2016 - 10.2017
- Managed cash handling & reconciliation, customer support, and orders
- Assisted in inventory control measures for effective stock management.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Retail Cashier
Sports Direct
London, London
04.2014 - 05.2016
- Processed cash/payments & maintained transaction accuracy
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Maintained clean and orderly till area, ensuring smooth operations.
- Participated actively in stock take exercises contributing towards keeping accurate records on inventory.
Magazine Editor
Early Career
London, London
04.2009 - 05.2011
- Managed schedules
- Scheduled and confirmed appointments
- Managed editorial admin
- Handled reader complaints and feedback constructively; improved reader satisfaction level.
- Collaborated with graphic artists for visually appealing page layout design.
Education
Diploma - Administrative Assistant
CPD Hair Therapy Specialist
01.2021 - 12.2021
Skills
- Customer orientation
- Security procedures adherence
- Maintenance request facilitation
- Complaint resolution
- Front desk operations
- Exceptional communication
- Calm under pressure
- Excellent communication
- Feedback receptiveness
- Multitasking efficiency
- Multilingual communication
- Database management
- Microsoft Office Suite
KEY ACHIEVEMENTS
- Team Productivity Enhancement: Increased team productivity by 25% through effective staff supervision and training initiatives.
- Operational Efficiency Improvement: Streamlined daily operations, reducing processing time by 30% and improving service quality.
- Appointment Coordination Optimization: Managed scheduling processes, enhancing appointment coordination with a 40% improvement in client response times.
Affiliations
- Photography, Travelling and playing tennes
Languages
English
Fluent
Lithuanian
Native
Polish
Intermediate
Russian
Elementary
Korean
Elementary
Timeline
Concierge supervisor
Enderby Wharf
01.2024 - 09.2025
Teaching Assistant
Prospero Teaching
01.2023 - 09.2023
Care Assistant
Blue Bird Care
04.2022 - 01.2023
Diploma - Administrative Assistant
CPD Hair Therapy Specialist
01.2021 - 12.2021
Team Trainer & Customer Service
Pret A Manger
10.2017 - 10.2019
Barista/Customer Service / Cash Handling
Oakley Coffee Shop
11.2016 - 10.2017
Retail Cashier
Sports Direct
04.2014 - 05.2016
Magazine Editor
Early Career
04.2009 - 05.2011