- Art
- Team-based video gaming
- Hikes
- Socialising
Erika Louise Galvin-Collier
Manchester
Summary
Dedicated professional focused on continuous learning and skill enhancement. Builds strong relationships that enhance team dynamics and fosters effective collaboration. Manages time efficiently to meet deadlines and delivers exceptional customer service through clear communication. Combines technical proficiency with a proactive problem-solving approach, adding value to any organisation.
Overview
3
3
years of professional experience
Work History
PDSA volunteer
PDSA Charity Shop
Manchester, Openshaw
08.2025 - 12.2025
- Operate the till and handle payments. Sorted, priced, and prepared donated items for sale to maximise revenue for PDSA.
- Contributed to fundraising efforts aimed at providing care for pets in need. to support PDSA’s work caring for pets in need.
- Keep the shop clean, tidy and safe. Replenished shelves and changed displays as required.
- Accept and sort donations from the public.
Work as part of a team with other volunteers and staff. - Follow PDSA policies and health and safety procedures.
Waitress
President hotel
Blackpool
07.2024 - 09.2024
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served 100 to 200 guests daily during hotel breakfasts and buffets.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Enhanced customer experience by serving each guest with a positive and enthusiastic attitude, fostering a welcoming atmosphere.
- Greeted new customers, answered initial questions and took drink orders.
- Managed 4 to 6 hour shifts, ensuring smooth operations during busy morning and afternoon periods.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Prepared dining area by folding napkins and setting up tables, enhancing overall guest experience before each shift.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Waitress
Milan
Manchester, Cheetham hill
08.2022 - 12.2022
- Served wedding guests and restaurant customers during peak service periods, ensuring timely and attentive service.
- Prepared and served drinks to customers during peak demand, contributing to a smooth and efficient service experience.
- Maintained tidy dining area by clearing tables and resetting them promptly for incoming guests.
- Cleared and set tables to keep dining areas running smoothly.
- Worked 7-11 hours while tending 100-400 customers daily after ceremonies.
- Cleaned and sanitised cups to ensure hygiene standards were met, kept fridge stocked, and maintained a clean non-alcoholic bar.
- Returned plates to the kitchen for prompt washing.
- Decorated wedding spaces and looked after guests during ceremonies.
Skills
- Payment processing
- Food safety
- Food preparation
- Stock management
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Communication skills
- Sales support
Interests
Timeline
PDSA volunteer
PDSA Charity Shop
08.2025 - 12.2025
Waitress
President hotel
07.2024 - 09.2024
Waitress
Milan
08.2022 - 12.2022