MOHAMED SABRIYE

• Built and maintained clinic dictionaries, appointment types, provider schedules, and location resources to support accurate booking, clinic management, and outpatient activity tracking.
• Configured outpatient scheduling parameters, including clinic templates, slot types, appointment durations, and capacity rules to optimise clinic utilisation and patient access.
• Supported the setup of end-to-end outpatient workflows (referral, booking, check-in, consultation, follow-up), ensuring system configuration accurately reflected operational and clinical processes.
• Worked with clinical teams and operational stakeholders (e.g. consultants, clinic managers, admin teams) to review existing outpatient processes and translate requirements into system configuration within the relevant module.
• Facilitated workflow design sessions and validation workshops with frontline staff to ensure clinic processes were safe, efficient, and aligned with patient pathways.
• Documented system build decisions, configuration changes, and UAT outcomes to support governance, audit requirements, and ongoing system optimisation.
• Supported testing cycles (SIT/UAT) and go-live readiness activities, working closely with outpatient teams to validate scheduling workflows and resolve defects.

• Partnered with clinical and operational workstreams in ED to deliver change impact assessments and readiness activities for MEDITECH implementation.
• Facilitated stakeholder workshops with frontline staff including nurses, consultants and admin teams to map current vs future workflows of ED and identify change impacts.
• Led the functional design and implementation of the Manchester Triage System within the EPR, standardising patient prioritisation across department.
• Enhanced team morale during transition phases by implementing regular engagement activities.
  Delivered weekly drop-in sessions that effectively resolved team questions and concerns.
• Ensured project deadlines were met whilst managing multiple change initiatives simultaneously.
• Created comprehensive impact analyses reports to highlight potential effects of proposed changes.

• Delivered digital change support to outpatient and surgical departments, including workflow testing and training materials.
• Partnered with clinical and operational Workstreams in Outpatient and Theatres to deliver change impact assessments and readiness activities for Cerner implementation.
• Facilitated stakeholder workshops with frontline staff (nurses, consultants, admin teams) to map Theatres and Outpatient current vs future workflows and identify change impacts.
• Collaborated with Training and Digital teams to align change interventions with system design, ensuring effective user adoption and engagement.
• Led engagement sessions across key departments for Theatres, Radiology and Outpatients) to gather feedback, address resistance, and embed new ways of working.
• Supported clinical leads and super users in co-design workshops, ensuring workflows were aligned with operational realities and patient pathways.
• Delivered communication and change plans tailored to specific workstreams, improving awareness and readiness ahead of go-live.
• Conducted floor-walking and hypercare support alongside operational teams post go-live to reinforce system adoption and resolve user issues.
• Worked closely with Information Governance and Data teams to support data quality initiatives and promote compliance with new digital processes.

• Revitalised lesson plans for diverse domains (Admin and Clinical) to ensure comprehensive coverage of key topics, systematically preparing end users for optimal system utilisation.
• Reviewed and refined E-learning materials and assessments to provide accurate and clear information aligned with learning goals.
• Provided ongoing support to new trainers beyond formal sessions, offering targeted training that addressed common mistakes, provided essential pointers, and significantly boosted their confidence.
• Actively identified and rectified common training pitfalls, contributing to a more refined and effective training process.
• Implemented personalised training sessions to build the confidence of new trainers, fostering a positive and empowering learning environment.
• Leveraged personal experience to support and guide new trainers, enhancing their overall competence and readiness for successful training delivery.

• Delivered in-classroom training to healthcare professionals, including doctors and nurses, with class sizes of up to 20 people.
• Created and managed learning materials and quick reference guides.
• Provided efficient go-live support for Cerner modules to over 800 users, closing an average of 20 tickets per day.
• Contributed to the development of e-learning content.
• Supervised a team of 20 floorwalkers during go-live, providing support for all inpatient areas.

• Frontline training and supported the go-live rollout of Cerner EPR across clinical and administrative departments.
• Collaborated with operational teams to ensure workflows were aligned with the new digital system, reducing user friction at launch.
• Led floorwalking support during critical go-live weeks, resulting in a 30% reduction in first-line support calls.
• Identified process gaps during system handover and provided feedback to configuration teams to improve data flows and usability.
• Acted as a bridge between clinical end-users and digital programme leads, ensuring smooth communication and adoption.

• Led the end-to-end digital transformation of retail operations using Microsoft Business Central, covering inventory, finance, procurement, and supply chain modules.
• Scoped and executed ERP implementations across 10+ retail stores in the FMCG sector, aligning digital systems with business growth strategies.
• Directed stakeholder engagement and facilitated change management workshops to onboard cross-departmental teams.
• Improved stock accuracy and financial reporting timelines by 40%+ through automated workflows and real-time dashboards.
• Built strong relationships with retail operations managers, translating frontline business needs into scalable technical solutions.

• Supported delivery of the OneLondon data-sharing initiative and the UK’s largest NHS Patient Portal rollout, enabling improved patient access and inter-organisational record sharing.
• Coordinated key deployment activities for the Cerner EPR rollout, including maintaining risk logs, preparing meeting packs, and tracking project milestones.
• Contributed to successful go-live by ensuring alignment across clinical, technical, and programme stakeholders.

• Analyzed business processes and identified opportunities for improvement.
• Developed and implemented new processes to streamline business operations.
• Trained end users on the new processes.
• Supported over 10,000 users.