Reading, Diving, Basketball
Mohamed Refaat Edris
Principal Project Portfolio Manager
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Principal Consultant with over 21 years of experience in Information Technology industry, with broad knowledge and focus on Cloud Technology Solutions, Enterprise Content Management, Web Content Management, Analytics, digital assistants and more. Played different roles in, pre- sales, Solution Architect, technical consultancy, Project Management and Customer Success Management.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Principal Project Portfolio Manager
Oracle Corporation
Kuwait
07.2021 - Current
- Accelerates workloads to the consumption stage, delivering faster value through a highly repeatable, turnkey service
- Responsible for managing our customer’s portfolio in terms of any project running by Lift team
- Managing the relationship between the customer, ACE, Architect, and the Lift implementation team in order to have a successful implementation
- Increase number of consuming customers, further expanding opportunity for new workloads
- Increase workload win probabilities and accelerates the time to consumption - Driving high customer Satisfaction having a success story and have them as a public reference
Principal Solution Architect
Oracle Corporation
Kuwait
06.2020 - 07.2021
- Building the Future state architecture on top of Oracle Cloud Infrastructure based on best practices and recommendations.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Principal Customer Success Manager
Oracle Corporation
Kuwait
10.2016 - 05.2020
- Looking After Oracle Cloud (PaaS & IaaS) business in MEA
- Responsible for cultivating and maintaining strong relationships within assigned territory ensuring high levels of customer satisfaction and recognition of RO
- Manage the business relationship between Oracle and Cloud customers during the post-sale Customer Lifecycle with the intent of maximizing the value that customers derive from the solutions they acquired by making them as profitable and productive as possible
- Customer onboarding (technical hands-on workshops and use case workshops), architectural advisory, use cases selection and growth and implementation guidance (best practices, how to), educate customers on new features / services/ use cases
- Identify potential for growth and work with the Account team to successfully close these opportunities
- Driving high customer Satisfaction through the adoption of the Oracle PaaS & IaaS
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
- Ensure customer success Go-Live, writing the success story, then have the customer as a public reference
Principal Sales Consultant
Oracle Corporation
Kuwait
10.2013 - 10.2016
- Led projects and analyzed data to identify opportunities for improvement.
- Managing most custom development and pre-sales activities.
- Scoping and architecting of projects proof of concepts and pilots.
- Performing business analysis and workshops to gather customer requirements.
- Systems integration and bid management for major projects working on RFPs creation/response and technical proposals
Senior Sales Consultant
Oracle Corporation
Kuwait
10.2008 - 10.2013
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Prepare full TCO studies and ROI analysis for adopting Oracle products as well as analyzing competitive offerings and develop competitive analysis across the competing portfolios.
- Present Oracle products, solutions, roadmaps and strategy in customer events.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Senior Pre-Sales Engineer
OpenText
Kuwait
01.2005 - 10.2008
- Supporting sales department to achieve 3 Million US$ annual target within the Gulf Region
- Delivering ECM presentations and live demos for Gulf Region (Kuwait, Qatar, Saudi Arabia, Oman & Bahrain)
- Acting as BID manager for a number of the Region’s Public Tenders including solution design and proposal preparation
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Designed and delivered product training for clients.
System Engineer
OpenText
Kuwait
01.2002 - 01.2005
- Managing OpenText / Hummingbird Arabic Localization
- Collaborated with executive team to define business requirements and systems goals.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Education
Bachelor of Science - Computer Science
Modern Academy
Cairo, Egypt 09.1997 - 05.2001
Skills
Certified Professional presenter
Cloud Infrastructure Architect
Leading projects
Project risk assessment
Multiple project coordination
Complex project delivery
Managerial background
Strategic planning
Staff Management
Business Development
Sales and marketing
Business planning
Customer Success Management
Accomplishments
- NEOM, KSA - Managed 15+ Transformational Cloud projects
- Dubai Aviation Corporation, UAE - Managed the DC migration from On-Prem to Cloud
- Emaar Properties PJSC, UAE - Managed the DC migration from On-Prem to Cloud
- Ministry of Haj & Omrah, KSA - Managed the installation and configuration of the 1st Oracle Cloud at Customer (OC@C) in the Region
- Al Shaya Group, Kuwait - Awarded as the best managed Implementation of the largest Digital Transformation project in the region.
- Managed the Migration & DR Solution for the Trading system and Oracle eBS at Kuwait Stock Exchange (KSE)
- Implementation of UCM and correspondence management system at Department Of Finance(DOF), Abu Dhabi
- Implementation of Enterprise Content Management at Abu Dhabi Investment Authority (ADIA)
- Implementation of Oracle Portal, ADF, BPEL and UCM at King Abdul Aziz City for Science and Technology,(Saudi Arabia)
- Implemented Hummingbird DM, Web server, Portal and Enterprise Workflow at Dallah Al Baraka Company,(Saudi Arabia)
Certification
Oracle Cloud Infrastructure - Certified Architect Professional
Interests
Timeline
Principal Project Portfolio Manager
Oracle Corporation
07.2021 - Current
Oracle Cloud Infrastructure - Certified Architect Professional
02-2021
Oracle Cloud Infrastructure - Certified Cloud Operations Associate
02-2021
Oracle Cloud Infrastructure - Enterprise Workloads Certified Associate
12-2020
Oracle Autonomous Database Cloud Specialist
10-2020
Principal Solution Architect
Oracle Corporation
06.2020 - 07.2021
Oracle Cloud Infrastructure - Architect Associate
01-2020
Principal Customer Success Manager
Oracle Corporation
10.2016 - 05.2020
Principal Sales Consultant
Oracle Corporation
10.2013 - 10.2016
Senior Sales Consultant
Oracle Corporation
10.2008 - 10.2013
ObenText - Livelink Certified Consultant
02-2008
Business Process Management design and implementation
03-2007
Certified Hummingbird Professional
01-2006
Senior Pre-Sales Engineer
OpenText
01.2005 - 10.2008
System Engineer
OpenText
01.2002 - 01.2005
Bachelor of Science - Computer Science
Modern Academy
09.1997 - 05.2001