Mohamed Qasin
London,United Kingdom
Overview
4
4
years of professional experience
Work history
Technical Expert
Apple
London
2025.08 - Current
- Provide high-quality technical support to a diverse customer base, resolving complex software and hardware issues across iOS and macOS platforms.
- Deliver clear, empathetic guidance to non-technical users, ensuring consistently strong customer satisfaction outcomes.
- Collaborate with 200+ colleagues across teams to resolve escalations, contributing to a 15% improvement in store performance metrics.
- Identify recurring customer issues and share insights with team leads to improve workflows and service efficiency.
Specialist
Apple
London
2023.10 - 2025.08
- Acted as a cross-functional bridge between business, retail, and operations teams to deliver seamless client experiences.
- Consistently exceeded KPIs, contributing to strong B2B revenue growth through consultative, needs-based solutions.
- Generated and qualified business leads using CRM insights, tailoring sector-specific solutions based on client needs.
- Collaborated with stakeholders to identify opportunities to improve client engagement and solution adoption.
- Co-led strategy sessions and mentored peers on consultative selling, client storytelling, and solution positioning.
- Delivered team trainings on Accessibility and AI-enabled features, increasing platform knowledge and user confidence.
- Analyzed customer interactions and feedback to identify trends and recommend workflow and service improvements.
Assembly
Volvo cars
Gothenburg
2021.11 - 2022.10
- Assembled and inspected complex mechanical systems in a highly process-driven, quality-focused environment.
- Applied structured problem-solving to identify faults and ensure compliance with strict technical and safety standards.
- Collaborated with cross-functional teams to optimize workflows and meet production targets efficiently.
- Identified faulty components during the assembly process, preventing product defects.
Education
Bachelor of Science - Computer Security & Forensics
University of Greenwich
London 09/2023 - 05/2026
Skills
TECHNICAL SKILLS
Programming & Data
- Python (scripting, data processing, automation)
- SQL (relational querying, joins, aggregations)
- C, PowerShell
AI & Emerging Technology (Exploring)
- LLM-assisted development (prompting, code generation, debugging support)
- Interest in agentic AI concepts and runtime automation
Systems & Engineering Foundations
- Software testing, debugging, and root-cause analysis
- Systems thinking, abstraction, and problem decomposition
- Reliability, performance awareness, and maintainability principles
Data & Architecture Concepts
- Structured data, schemas, and data integrity
- Understanding of data contracts between services
Tools & Platforms
- Microsoft Excel (Pivot Tables, VLOOKUP, formulas)
- Power BI, Tableau (exploratory analysis & dashboards)
Islington Centre for Refugees and Migrants
October 2025 – Present
- Provide one-to-one and small-group language support to non-native English speakers, tailoring communication style and learning materials to individual needs.
- Act as a trusted point of contact for learners, addressing questions, clarifying complex information, and ensuring a supportive, inclusive experience.
- Collaborate with fellow volunteers to design and refine learning resources, improving consistency and effectiveness of delivery.
- Develop strong cross-cultural communication skills by working with individuals from diverse backgrounds.
Affiliations
- Hiking, Football, Travelling, Volunteering.
Timeline
Technical Expert
Apple
2025.08 - Current
Specialist
Apple
2023.10 - 2025.08
Assembly
Volvo cars
2021.11 - 2022.10
Bachelor of Science - Computer Security & Forensics
University of Greenwich
09/2023 - 05/2026