Mohamed Nazeem
Hulhumale
Summary
Proven Front Desk Agent at Conrad Hotel, adept in guest services and front desk management, enhanced guest satisfaction through exceptional service and problem-solving. Skilled in POS systems and customer service, consistently resolved issues, boosting return visits. Coordinated effectively across departments, ensuring compliance and polished company image. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Conrad Hotel
Conrad Maldives Rangali Island (Remote)
12.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Hospitality And Tourism Management - Hospitality Administration And Management
MNU
Male'11.2021
No Degree - IGSCE Olevels
Ungoofaaru School
Ra. Ungoofaaru12.2016
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Credit and cash payments
- Front Desk Management
- POS Systems
- Computer Skills
- Phone and Email Etiquette
- Problem-Solving
Timeline
Front Desk Agent
Conrad Hotel
12.2021 - Current
Hospitality And Tourism Management - Hospitality Administration And Management
MNU
No Degree - IGSCE Olevels
Ungoofaaru School