Mohamed Nanumiam

Overview: Oversee daily hotel operations, lead and motivate staff, manage budgets and expenses, optimize performance through efficiencies and inventory control, collaborate with sales and marketing to drive revenue, address guest feedback, ensure compliance with standards, and leverage technology to improve processes.

Achievements

• Negotiated contracts with suppliers leading to significant savings and cost control
• Increased year-on-year GSS (Guest Satisfaction) scores by 3.5% ranking in top 5 economy hotel in UK (Accor group)
• Encouraged innovative thinking in the team, fostered an environment of growth and development
• Achieved & continue to maintain 90% and above in compliance & audit scores
• Drive revenue and maintained close relationship through long term cooperate accounts
• Built and sustained long-term partnerships with European travel agencies, resulting in year-on-year growth in group bookings over an eight-year period
• Supported and mentored employees throughout apprenticeship and work experience programs, strengthening talent development and retention.
• Successfully lead projects of hotel software migration and continue to support in on-going hotel development projects

• Maintained professional work environment with effective supervision of front office team.
• Provided excellent customer service for improved guest satisfaction.
• Improved efficiency by implementing new administrative procedures.
• Reviewed shift logs regularly, identifying potential areas of improvement.
• Handled complaints, resulting in resolved issues and satisfied guests.
• Liaised with other departments ensuring consistent delivery of services across all units.
• Coordinated room assignments for optimal utilisation of resources.
• Assisted in budget preparation and control to maintain financial health of the establishment.
• Trained new employees to ensure adherence to hotel standards and practices.
• Developed weekly rosters, leading to balanced workload among staff members.

• Demonstrated strong leadership skills in guiding the team towards achieving set goals.
• Coordinated project deadlines, ensuring timely completion.
• Improved team communication by implementing weekly meetings.
• Developed a culture of continuous improvement within the team through regular feedback sessions.
• Monitored progress regularly, addressing any issues promptly and appropriately.
• Ensured compliance with company policies and procedures at all times.
• Achieved higher client satisfaction rates to proactive problem-solving techniques.

• Processed payments accurately for financial integrity.
• Coordinated room bookings, ensuring smooth operations.
• Maintained clean, tidy reception area to create a welcoming atmosphere.
• Assisted with check-ins and check-outs, elevating guest experience.
• Delivered exceptional service even during peak times, resulting in repeat patronage.
• Performed administrative tasks efficiently, aiding daily hotel operations.
• Demonstrated knowledge of hotel amenities and services which increased guest usage.
• Collaborated closely with housekeeping to maintain room standards.

• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Maintained an organised stock room for easy accessibility of goods.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Developed a team-oriented environment by implementing effective leadership strategies.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.

• Cultivated a supportive work environment, promoting teamwork amongst colleagues.
• Prepared detailed reports on team performance, identifying areas for improvement.
• Developed rapport with clients to foster positive relationships and improve loyalty.
• Monitored quality control standards to maintain excellent service provision.