Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mohamed Muneer

Cambridge,Cambridgeshire

Summary

Experienced retail professional focused on delivering exceptional customer service and driving sales. Enhance customer satisfaction and loyalty through good service and product knowledge. Excel in maintaining organised and visually appealing store displays, ensuring inviting shopping environment.

I have worked in retail and also as a waiter across 7 different universities and hotels. My role focused on serving customers and answering questions, while working with different teams in busy environments. Each placement involved learning how the location operated and adapting to new routines and expectations.

Overview

2
2
years of professional experience

Work history

Retail worker

The Fragrance Shop
Cambridge , Cambridgeshire
2024.03 - Current
  • Educated customers on product features and benefits resulting in increased sales.
  • Promoted seasonal items or discounts effectively stimulating increased revenue.
  • Handled customer complaints in a professional manner, resolving issues promptly.
  • Operated till accurately to ensure smooth checkout process.
  • Performed price checks for customers with accuracy ensuring trust and credibility.
  • Assisted customers with product selection, leading to improved customer satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Boosted product sales by offering selection guidance to customers.

Waiter

Select agency
Cambridge, Cambridgeshire
2023.11 - 2025.01
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Communicated efficiently with fellow team members, fostering a better working environment.
  • Practiced healthy and safety measures to comply with regulations.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Education

NVQ Level 3 - Travel and tourism

Cambridge Regional College
Cambridge, England
2024.09 -

Skills

Customer service
Cash handling
Communication skills
Problem solving
Teamwork
Time management
Handling customer complaints
Sales assistance

  • Patience and diplomacy

Languages

Arabic
Native

Timeline

NVQ Level 3 - Travel and tourism

Cambridge Regional College
2024.09 -

Retail worker

The Fragrance Shop
2024.03 - Current

Waiter

Select agency
2023.11 - 2025.01
Mohamed Muneer