Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom
Timeline
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Mohamed Mohamoud Abdi

London,United Kingdom

Summary

Accomplished professional with a strong foundation in customer service excellence and effective communication. Demonstrates expertise in complaint handling, decision making, and problem solving, complemented by excellent presentation skills and a collaborative team player attitude. Proficient in Microsoft Office Suite and data analysis tools such as SQL, R, Python, Tableau, Power BI, CompTIA Data+, and Microsoft AI Fundamentals. Committed to leveraging analytical skills to drive data-driven decisions and enhance organisational performance.

Overview

2026
2026
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Customer Service specialist

Asda Stores Ltd.
London
09.2023 - 05.2025
  • Delivered excellent day-to-day service to a high volume of customers busy retail environment.
  • Resolved customer complaints empathetically and efficiently, maintaining Asda’s reputation for service.
  • Communicated clearly and professionally handled customer queries.
  • Supported new team members through mentoring and training, promoting a supportive work culture.
  • Adapted to dynamic store priorities and multitasked under pressure to meet daily targets.

Data Analyst

Newto training
  • Company Overview: Data Analyst Career Programme
    Conducted end-to-end data analysis using Excel: data cleaning, exploration, visualisation, and dashboard creation.
    Analysed dataset of 6,687 customers, identifying 1,796 churned customers and calculating a churn rate of 26.86%.
    Explored churn drivers through demographic and competitor-based segmentation.
    Key findings: Higher churn rates among older customers; 37% cited better devices and offers from competitors, while 26% noted superior download speeds and data plans elsewhere.
    Communicated insights through clear dashboarding and visual storytelling.
    Data Analyst Career Programme

Education

Masters of Arts - International business

University of Greenwich
04.2023 - 05.2024

MBA - Finance

United International University
Dhaka, Bangladesh
05.2022

BBA - Finance

Port City International University
Chattogram, Bangladesh
10.2020

Skills

  • Customer Service Excellence
  • Effective Communication
  • Complaint Handling
  • Decision maker
  • Problem solver
  • Excellent Presentation skills
  • Team player
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Data Analyst (SQL, R, Python, Tableau, Power BI, CompTIA Data, and Microsoft AI Fundamentals)

Certification

  • Digital Marketing, The University of Chicago
  • Data Analytics, Newto Training, In Progress / Willing to complete upon onboarding

Custom

  • Reading
  • Listening to news outlets
  • Football
  • Adventuring

Timeline

Customer Service specialist

Asda Stores Ltd.
09.2023 - 05.2025

Masters of Arts - International business

University of Greenwich
04.2023 - 05.2024

MBA - Finance

United International University

BBA - Finance

Port City International University

Data Analyst

Newto training

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Mohamed Mohamoud Abdi