Accomplished professional with a strong foundation in customer service excellence and effective communication. Demonstrates expertise in complaint handling, decision making, and problem solving, complemented by excellent presentation skills and a collaborative team player attitude. Proficient in Microsoft Office Suite and data analysis tools such as SQL, R, Python, Tableau, Power BI, CompTIA Data+, and Microsoft AI Fundamentals. Committed to leveraging analytical skills to drive data-driven decisions and enhance organisational performance.