MOHAMED KOSAR
London
Summary
Dedicated and highly adaptable professional with a keen ability to thrive in fast-paced environments. Detail-oriented and self-motivated with exceptional multitasking abilities. Confident in working independently, using initiative to complete tasks quickly, efficiently, and with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
FC Associate
Amazon
11.2019 - Current
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Assisted and supported in the dispatch of high-volume orders, consistently exceeding warehouse performance targets.
- Coordinated with AFM team members on rotations to maintain consistent coverage across all sections of the shop floors.
- Followed safety guidelines when operating in hazardous environments.
- Maintained up-to-date knowledge of first aid procedures, ensuring the highest level of emergency care.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to leadership, enabling prompt, effective resolutions.
Customer service representative
Adecco
05.2017 - 08.2019
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
DIPLOMA LEVEL 4 - Computer Networking
University of Greenwich
London, ENG09.2011
A Level's -
Newham College
London, United Kingdom09.2007
Skills
- Excellent Communication skills
- Attentive listening skills
- Strong IT skills
- Advanced Excel skills
- Critical Thinking
- Proficient in MS Office
- Dependable and reliable
- Attention to Detail
- Teamwork and Collaboration
Languages
English, ARABIC
Native language
Timeline
FC Associate
Amazon
11.2019 - Current
Customer service representative
Adecco
05.2017 - 08.2019
DIPLOMA LEVEL 4 - Computer Networking
University of Greenwich
A Level's -
Newham College
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