Mohamed Hassan
London, UK
Summary
Experienced operations professional with a proven record of managing critical processes and driving sustainable growth. Since March 2022 at Q-bot, I have taken full responsibility for the complete compliance and handover process, building strong relationships with insurers, homeowners, UK councils and housing associations to insure a smooth handover process. For example,I analysed housing stock lists ranging from 1,000 to 20,000 properties and prepared detailed viability reports to support the sales team in identifying and maximising sales leads. Drawing on earlier roles in operations, I have transformed complex challenges into streamlined processes that deliver measurable business improvements.
Overview
7
7
years of professional experience
Work history
Operations & Compliance Manager
Q-Bot Ltd
London
2023.12 - Current
- Led complete project management for installations, optimising timelines from initiation to completion and contributing to a 50% improvement in delivery efficiency.
- Carried out comprehensive audits and risk assessments that reduced incidents where standards were not met, thereby strengthening operational reliability.
- Collaborated with senior management to develop and refine compliance policies, ensuring the company consistently met evolving industry standards such as PAS
- Managed the entire insurance process from claims processing to policy updates, aligning activities with revenue protection and growth targets.
- Transitioned between insurers while managing senior stakeholders to ensure property installations remained unaffected during the transition, protecting £1.5million in revenue.
- Built and maintained strategic relationships with insurers and major UK councils, securing vital revenue streams and reinforcing the company's market position.
- Oversaw delivery of 500+ installations and 1300+ surveys valued over £2 million across diverse clients and partners
Retrofit and Compliance Advisor
Q-Bot Ltd
London
2022.03 - 2023.12
- Developed a new property identification approach to analyse extensive property lists from social housing partners and local councils.
- Enabled proactive commercial engagement by supplying prospective customers with a targeted list of ideal properties for Q-Bot installations.
- Supporting partners and customers with PAS process and other legal building standards.
- Ensuring all handover and conformity documentation is delivered to clients.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed over 100 phone, email and social media enquiries daily, consistently delivering excellent customer service across multiple channels.
Photographer
Mavro Worldwide
London
2019.09 - 2022.03
- Planned and prepared for all on-location and studio shoots.
- Evaluated and contributed to creative team ideas, translating into actionable project plans.
- Met with customers to present mockups and collect information for adjustments, taking on feedback and changing accordingly.
- Collaborated with external agencies to manage project progress and milestones in line with Mavro specifications.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Manager
Tower London
London , England
2018.11 - 2019.08
- Maintained awareness of market trends in retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
- Dealt with other aspects of business, such as customer service, finance, human resources, information technology, logistics or marketing.
- Managed staffing issues such as interviewing potential staff, conducting appraisals and performance reviews.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed team of 5 and 10,000+ inventories with regular delivery schedules.
Education
Domestic Retrofit Training - Level 3 Diploma in Retrofit Advisory, Building Construction Technology
Generation - Retrofit Academy
LondonBachelor of Arts - Politics Philosophy And Economics
Goldsmiths University
LondonSkills
- Data Analysis
- Strong verbal and written communicator
- Attention to detail
- Adaptive and creative
- Emotional intelligence
- Results-driven
- Time-management
- Customer relationship management
Custom
- I enjoy photography as it gets me to assess my surroundings, allowing me to be more aware of changing events, patterns, and behaviours. Photography also offers a satisfying mix of technical and creative thinking and expression which is practical in the workplace.
Personal Information
Timeline
Operations & Compliance Manager
Q-Bot Ltd
2023.12 - Current
Retrofit and Compliance Advisor
Q-Bot Ltd
2022.03 - 2023.12
Photographer
Mavro Worldwide
2019.09 - 2022.03
Manager
Tower London
2018.11 - 2019.08
Domestic Retrofit Training - Level 3 Diploma in Retrofit Advisory, Building Construction Technology
Generation - Retrofit Academy
Bachelor of Arts - Politics Philosophy And Economics
Goldsmiths University