Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Timeline
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MOHAMED HASSAN

Summary

A dedicated professional known for being calm under pressure, adept at problem-solving, and skilled in strategic planning. I have experience working in fast-paced environments. Consistent track record of delivering exceptional service, time management and building positive relationships with customers and team members.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Back of House

KFC
07.2021 - 02.2025
  • Food preparation
  • Seasoning chicken
  • Managed over 30 customers during peak hour on my own station
  • Sanitizing and cleaning workstations and utensils
  • Transferring the chicken to front of house to be sold
  • Taking orders from wait staff or computerized system achieved over 30% increase of customer upgrade meals
  • Washing up the kitchen equipment
  • Handling multiple food orders at one time. Drive Thru accurate order rating of 85%
  • Reordering stock and food supplies
  • Setting up, cleaning, and organizing workstations
  • Cooking order according to food health and safety standards
  • Clean the car park, emptying the bins.

Back of House

Nandos Brewery Cardiff
04.2022 - 08.2023
  • Grilling chicken, thighs, wings, corn and burgers
  • Assisted new team members on company procedures and policy
  • Increased sales by 16%
  • Setting up front and back grill
  • Making garlic bread
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Setting up and organizing food stations
  • Mopping the floor
  • Completed customer orders with speed and accuracy.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Sales Assistant

Matalan
02.2019 - 07.2019
  • Worked as a cashier behind the till providing customer service.
  • Cash handling.
  • Promoted the Matalan store card to customers, achieving a 28% increase in loyalty sign-ups, over a 5 month period.
  • Assisting customers on the shop floor.
  • Ordering stock.
  • Replenishing products and handling products with care to maintain product quality and to avoid damage.
  • Issuing receipts and refunds.
  • Handle merchandise returns and exchanges.
  • Communicated effectively with customers to determine their needs and provide active solutions, improving customer satisfication scores by 12%.
  • To answer customer queries/complaints.

Barista

Coffee #1
09.2018 - 04.2019
  • Prep the store ready for opening
  • Welcome customers, take orders and process payments
  • Prepare and serve coffees, hot snacks, sandwiches and cakes
  • Clean and tidy work areas, chairs, tables equipment and coffee machines
  • Check and order new stock
  • Coffee bean and ground control
  • Deliver world-class customer service and hospitality

Home Fundraising
06.2016 - 09.2016
  • Engaging with members of the public face to face to promote awareness and increase donations for Cancer research
  • Clearly and effectively explaining the campaign and the current work of the charity and to listen to people’s concerns, points of view and personal experiences.
  • Accurately recording new memberships and figures and issuing the latest promotional materials
  • Achieved a 35% increase in donors to my charity organisation (Cancer Research) within the first month of my employment.
  • To deliver excellent face to face communication when going door to door service.
  • Working as part of a close team to achieve shared goals and to encourage and motivate each other.

Education

GCSE - English Language, MATHS, English Literature, Welsh, History, Geography, French, Design and technology, Applied Science Biology, IT

Willows High School
Cardiff
09.2010 - 07.2015

A Level - English Language, English Language Coursework

St Davids Catholic College
07.2015

Skills

  • Calm under pressure
  • Problem-solving
  • Strategic planning
  • Resourcefulness
  • Quality Assurance

Accomplishments

  • Employee of the month for KFC for July, September & November 2024
  • Raised £358 for Cancer Research and £240 for British Heart Foundation through door to door donations within 2 months of employment

Custom

I am very strong with written and spoken communication, English is my favourite subject, and reading/writing is one of my favourite hobbies.

Timeline

Back of House

Nandos Brewery Cardiff
04.2022 - 08.2023

Back of House

KFC
07.2021 - 02.2025

Sales Assistant

Matalan
02.2019 - 07.2019

Barista

Coffee #1
09.2018 - 04.2019

Home Fundraising
06.2016 - 09.2016

GCSE - English Language, MATHS, English Literature, Welsh, History, Geography, French, Design and technology, Applied Science Biology, IT

Willows High School
09.2010 - 07.2015

A Level - English Language, English Language Coursework

St Davids Catholic College

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MOHAMED HASSAN