Mohamed Hamed
Sheffield
Summary
Accomplished Junior Data Scientist at The Developer Academy, adept in Python programming and critical thinking. Spearheaded machine learning optimizations and data accuracy enhancements, significantly improving analysis outcomes. Excelled in mentoring, fostering a culture of continuous learning. Proven track record in project management and pattern recognition, driving informed decision-making through data visualization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Junior Data Scientist
The Developer Academy
10.2024 - Current
- Mentored junior members of the team, sharing knowledge and best practices to foster a culture of continuous learning and improvement within the organization.
- Optimized machine learning models by tuning hyperparameters and selecting appropriate algorithms.
- Enhanced data accuracy by cleaning and preprocessing datasets for analysis.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
- Presented findings in clear, concise reports for both technical and non-technical audiences, facilitating informed decisionmaking.
- Utilized version control systems like Git for efficient collaboration among team members on complex projects involving multiple contributors.
Customer Service Representative
Tarasis Enterprises
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Data Science Trainee
The Developer Academy
01.2024 - 04.2024
- Applied natural language processing methods to extract valuable insights from unstructured text data sources, enhancing overall analysis scope.
- Provided guidance and mentorship to junior team members for skill development and project execution success.
- Stayed current with industry advancements through continuous professional development in Data Science concepts and technologies.
- Evaluated model performance using various metrics, ensuring robustness and generalizability across diverse datasets.
- Conducted exploratory data analysis to uncover hidden patterns and trends within large-scale datasets, informing strategic decision-making processes.
- Developed custom Python scripts to automate data extraction, preprocessing, and analysis tasks for faster insights generation.
- Enhanced data model accuracy by implementing machine learning algorithms and feature engineering techniques.
- Designed and executed A/B testing experiments, enabling informed decision-making based on statistical significance.
Retail Banking Officer
Bank of Khartoum
01.2014 - 09.2015
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
- Assisted in the development of new marketing strategies to attract potential customers and increase overall business growth.
- Implemented new training programs for staff, resulting in increased knowledge of banking products and improved customer service skills.
- Developed strong relationships with customers, identifying their financial needs and recommending appropriate products and services.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
Education
Associate of Applied Science - Data Science
The Developer Academy
Sheffield, United Kingdom03-2024
Master of Science - International Marketing
BPP University
London, United Kingdom10-2018
Bachelor of Science - Business Administration
University of Medical Sciences And Technology
Khartoum, Sudan09-2009
Skills
- Pandas library
- Scikit-learn library
- NumPy library
- Data cleaning
- SQL databases
- Python programming
- Machine learning
- TensorFlow library
- Critical thinking
- Project management
- Data visualization
- Pattern recognition
Certification
- Google Data Analytics Professional Certificate - Google.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Junior Data Scientist
The Developer Academy
10.2024 - Current
Data Science Trainee
The Developer Academy
01.2024 - 04.2024
Customer Service Representative
Tarasis Enterprises
10.2022 - Current
Retail Banking Officer
Bank of Khartoum
01.2014 - 09.2015
Associate of Applied Science - Data Science
The Developer Academy
Master of Science - International Marketing
BPP University
Bachelor of Science - Business Administration
University of Medical Sciences And Technology
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