Experienced professional with a robust background in operations management, strategic planning, and process improvement. Demonstrates exceptional communication and analysis skills, coupled with a strong ability to manage customer relations and handle crises effectively. Proven track record in staff development, project coordination, and risk assessment. Proficient in CRM software, e-commerce platforms like WordPress and WooCommerce, and accounting software development. Adept at preparing year-end accounts and tax returns for various business structures, including sole traders, partnerships, and limited companies. Career goal: to leverage extensive expertise in enhancing organisational efficiency and driving business growth.