Mohamed Ghoneim

Collaborated closely with the Operations, Aviation, Product Team and Suppliers to ensure clients received the highest standard of service both pre-travel and on the ground. I managed sales enquiries through email, live chat, and phone, processing bookings, and handling client requests while adhering to high-performance sales targets. Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Used consultative sales techniques to understand client needs and recommend tailored travel solutions.

Key tasks included liaising with executives and managers to maintain exceptional communication with clients, booking flights through GDS systems like Amadeus, and creating tailored travel documentation to enhance customer satisfaction.

• Company Overview: I worked for a national bakery in north London
• I worked for a national bakery in north London, overseeing the daily operations of the store and ensuring smooth running to maximize sales and minimize costs in a faced paced environment
• Lead, trained, and developed team members to a high level with a hands-on approach
• Working towards KPI’s including Wage % and sales targets
• Ensuring high standards of customer service and food production standards
• Continually review stock and production levels in line with store performance goals
• I worked for a national bakery in north London
• Employee screening, interviewing & recruitment
• Training & development & Performance appraisal
• Reaching Targets and improving KPI’s

• Company Overview: I worked for a Cambridge landscaping company
• I oversaw the company's performance, led customer acquisition through marketing campaigns & strategies, appraised asset acquisition, and organized and supervised ongoing and future projects
• In addition, I adhered to the company's budget by achieving the optimum revenue and cutting unnecessary costs
• I worked for a Cambridge landscaping company
• Led marketing campaigns
• Customer quotations, project planning & supervision
• Employee screening, interviewing & recruitment
• Asset appraisal and acquisition

• Company Overview: I worked for a Cambridge Tech company specializing in customer, employee and prospective business partner relations
• I was also involved in training and development, computer building, computer repair and data recovery
• I worked for a Cambridge Tech company specializing in customer, employee and prospective business partner relations
• Employee screening
• Customer & employee relations
• Representing employer in B2B community events
• Training & development & Performance appraisal

• Company Overview: Collaborated with Arab Digital Expression Foundation where I was a team group leader
• Taught children how to use video & photography software, build computers and use tech products
• Collaborated with Arab Digital Expression Foundation where I was a team group leader

• I have volunteered for charities, giving out food, distributing clothes to those in need
• We helped disabled children with their education and helped the elderly with everyday tasks that they can no longer perform