Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
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Mohamed Faty

London,Kingsbury

Summary

Talented finance professional with proven expertise in loan and credit management. Diligent in research and assessment for minimised client and business risk.

Skilled negotiator who works diligently to research and validate customers data in support of their loans requests

Resourceful and skilled professionals focused on improving company productivity and streamlining delivered process in order to generate high turn over and efficiency Meticulous Credit Controller accustomed to evaluating customer creditworthiness and processing credit applications. Verifies credit scores and payment histories to issue lines of credit. Excellent command of risk factors and industry requirements.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work history

Customer Support Associate

Morses Club
London, Kingsbury
10.2022 - 07.2023
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded and processed customer data accurately.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Participated in staff meetings to discuss new developments.
  • Liaised with team to develop strategies in improving customer service.
  • Recorded customer communications to maintain proper documentation.

Customer Agent

Morses Club
London, Kingsbury
05.2013 - 10.2022
  • Offered prompt solutions to maintain customer satisfaction.
  • Recorded and processed customer data accurately
  • Utilised IT Software to track customers interactions, update account information and generate reports for management
  • Met and exceeded sales targets by promoting additional products and services to customers, resulting in increased revenue for the company

Volunteer Assistant Project Manager

Southall Food Hub
Lisbon, Kingsbury
06.2021 - 06.2022
  • Assisted the Project Manager in planning, coordinating and executing various initiatives and projects for Southall Food Hub, a food bank Charity
  • Collaborated with cross-functional teams and volunteers during Covid-19 to ensure smooth operation of food collections, storage and distributions activities
  • Maintained accurate and up to date record of inventory, donations and distributions activities to ensure accountability and transparency
  • Assisted in the development and implementation of fundraiser campaigns and events to generate financial support for the organisation


Loans Agent

Provident Personal Credit
London, Kingsbury
05.2008 - 05.2013
  • Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and FCA regulations.
  • Facilitated profitability tracking by producing performance reports for senior management.
  • Oversaw and coordinated application process of loan closings from enquiry to completion.
  • Improved efficiency of cash collection activities and reduced bad debt exposure.
  • Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
  • Prepared monthly statements and followed up on overdue balances by telephone or email.

Education

Bachelor of Science - B. I. Systems with Business Studies

Middlesex University
London
09.1996 - 06.2000

Skills

  • Customer care and ability to build strong relationships with customers
  • Ability to exceed sales targets, identifying opportunities to upsell and cross sell products and services
  • Proficiency in analyzing data and identifying trends
  • Financial records analysis; money handling and record checks for clients affordability to obtain loans and credits
  • Excellent communicator, working well within a team, generating ideas and creating valuable solutions to generate profitability

Languages

English
Fluent
A1
Portuguese
Master or proficient
C2

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Customer Support Associate

Morses Club
10.2022 - 07.2023

Volunteer Assistant Project Manager

Southall Food Hub
06.2021 - 06.2022

Customer Agent

Morses Club
05.2013 - 10.2022

Loans Agent

Provident Personal Credit
05.2008 - 05.2013

Bachelor of Science - B. I. Systems with Business Studies

Middlesex University
09.1996 - 06.2000

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Mohamed Faty