Mohamed Fathy

Increased gross operating profit from 25% to 60%.

Boosted occupancy rates from 55% to 80% year-to-date.

Conducted regular employee evaluations to facilitate performance improvements.

• Developed an Indian culinary concept to enhance guest experience and drive food and beverage revenue.
• Oversaw daily operations, strategic planning, refurbishment, and rebranding of hotel.
• Ensured exceptional guest service met owners' and stakeholders' expectations.
• Contributed to commercial growth through revenue meetings and sales activities.
• Enhanced reputation, service levels, revenues, and profitability across all operational areas.

• Achieved GOP uplift to 50%, enhancing overall financial performance.

Increased occupancy from 60% to 81% year-to-date through targeted strategies.

• Managed operational and business development, establishing KPIs across all sectors.
• Optimised sales and hotel commercials, ensuring adherence to brand standards.
• Developed and executed strategies to maximise revenue and enhance market share.
• Oversaw financial management with full P&L responsibility, including cost control measures.
• Maximised profitability while ensuring guest satisfaction and building maintenance.
• Implemented revenue management strategies, prioritising guest and employee satisfaction.

Implemented staff training programmes to enhance guest experience and increase revenue.
Led food and drinks operations, boosting market competitiveness.
Formulated strategic marketing plans focused on profitability and team development.

• Generated significant company growth by expanding market reach and enhancing sales initiatives.
• Exceeded sales goals through strategic planning and trend analysis.
• Devised comprehensive sales strategies, boosting profitability and meeting market demands.
• Enhanced sales territory positioning to surpass company targets.
• Collaborated with customers to identify needs and recommend suitable services.

• Delivered customer service in accordance with brand standards at a 4-star hotel with 230 rooms.
• Exhibited strong administration skills and technology proficiency to enhance operational efficiency.
• Demonstrated sound commercial judgement to optimise resources and support business objectives.
• Maintained availability to respond promptly to team and customer needs when required.

Generated reports and feedback for presentation to general manager.

• Maximised front desk efficiencies with comprehensive training manuals.
• Managed and developed front office staff to exceed performance KPIs consistently.
• Prepared revenue and occupancy forecasts to optimise cash flow management.