Mohamed Fathy

Four Star Deluxe hotel features 110 Rooms and Suites ,5 meeting rooms
• Increased GOP from 25% to 60% .
• Increased the Occupancy from 55% to 80% YTD
• Performing regular employee evaluation and appraisal to assist in performance improvement

• Create an Indian concept to enhance guest experience and to increase the F&B revenue.

-Leading and overseeing the day to day running and strategic planning of the hotel. This includes day to day operation as well as refurbishment and rebranding process. Ensuring that owners and stakeholders expectations are met through the delivery of exceptional and unique guest service across the hotel. Assumed all responsibility of the operation as well as being a contributor to commercial aspects within the city through revenue meetings and sales & marketing activities. Have successfully increased existing reputation, service levels, revenues and profitability on all areas.

• 4 Star Deluxe, full service with 230 Bedrooms
  • GOP uplift to actual 50%
  • Increased the Occupancy from 60% to 81% YTD.

• Operational management & business development, setting up and agree and achieve KPIs across all business areas
• Driving & optimising sales, hotel commercials & quality objectives are met in line with brand standards
• Developing, implementing, & building strategies to maximise revenue and improve market share
• Financial Management with full P&L responsibility for the site including cost control and contingency planning
• Maximise profitability, guest satisfaction, and maintaining the fabrics of the building
• Revenue management & implementation of strategy, ensuring guest & employee satisfaction

5 Star hotel 190 Room
♦ Managed the staff optimisation through training and talent retention, mini bar implementation through housekeeping, TSA revenue upsell tool, as well as the delivery of personalised room drops and guest experience.
♦ Controlled the hotels’ food and drinks department to become more competitive with the restaurant and
bar market.
♦ Formulated effective marketing plans keeping up-to-date with the current and upcoming trends, focusing on profitability, beverage cost, revenue dining, and team progression.

• 4 Star hotel 149 room
• Generated company growth through market expansion and sales.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.

• 4 star hotel 230 room
• Customer service
• Delivering brand standards
• Administration and Technology savvy
• Sound commercial judgment
• Available to work when the team and customer needs you most

5 star Luxury hotel &Resort 420 Room

• Generated reports and feedback for presentation to general manager.
• Encouraged mutual trust, respect and cooperation among team members.
• Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
• Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
• Prepared revenue and occupancy forecasting to efficiently manage cash flow.