MOHAMED DIALLO

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Registered and updated accurate customer information on database.
• Established positive relationships with clients by going extra mile to build rapport.
• Assisted manager in implementing and updating procedures to sustain quality standards.

Duties include research and data analysis

• Conducted research and gathered information from multiple sources to present clear results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
• Executed new software to assist with strategic decisions.

• Used statistical methods and R to identify, analyse and interpret correlation, trends and patterns between different measurements data collected after each set of experiment.
• Presented data and emerging conclusions on weekly basis to two supervisors.
• Wrote reports and presented research findings to several meetings and conferences.
• Actively participated in weekly department journal club where several researches papers were discussed.
• Mentored master students on their respective project works. Duties include assistance and support in data collection, manipulation and analysis using R, Python and MATLAB.
• Developed data management plans, implemented data quality checks, and created data documentation.
• Created data visualizations to communicate research findings to non-technical audience."