Mohamed Dabdoub

• Azure Infrastructure Management Deployed and maintained Azure resources including Virtual Machines, Virtual Networks, NSGs, VPN Gateways, and Azure AD.
  Implemented Azure Backup and Site Recovery for business continuity and disaster recovery.
  Managed Azure cost optimization and resource monitoring using Azure Monitor and Log Analytics.
• Microsoft 365 Administration :Administered Exchange Online: mailbox provisioning, transport rules, spam filtering, and hybrid configurations.
  Managed SharePoint Online: site creation, permissions, document libraries, and data retention policies.
  Deployed and configured Microsoft Intune for mobile device management (MDM) and application deployment.
  Integrated Microsoft Teams and OneDrive for Business to enhance collaboration and secure file sharing.
• Network & Wireless Infrastructure Configured and maintained LAN/WAN infrastructure including switches, routers, and wireless access points.
  Monitored network traffic and resolved connectivity issues.
• Voice Systems (VoIP)Administered BT SIP-based VoIP systems including call routing,
• Cybersecurity & Compliance: Managed FortiGate afirewall: configured security policies, VPNs, and intrusion prevention systems (IPS).
  Conducted regular security audits and ensured compliance with GDPR and legal industry standards.
• User Support & IT Operations : Provided 1st to 3rd line support for users across multiple office locations.
  Maintained IT asset inventory, software licensing, and procurement.
  Created and maintained IT documentation, SOPs, and knowledge base articles.
• Enhanced system performance with regular maintenance and updates.
• Devised an effective incident reporting system which led to more streamlined handling of IT-related issues across departments.
• Collaborated with other IT professionals to address complex issues effectively.
• Managed inventory of IT equipment, aiding in budget control.
• Streamlined troubleshooting process for faster problem resolution.

• Troubleshot hardware and software issues, minimising disruption to daily operations.
• Devised strategic IT roadmap for sustainable technological growth.
• Enhanced system efficiency with routine maintenance and upgrades.
• Designed impressive solutions to overcome existing system challenges.
• Consulted with users and management to formulate guiding principles.

• Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
• Rectified IT issues by liaising with clients and troubleshooting software problems.
• Streamlined workflow efficiency with the implementation of effective tech solutions.
• Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.

· Singlehandedly recuperating all IT infrastructure outsourced to an MSP to bring in house to facilitate building an in-house IT department.

· Rearchitected a sustainable, secure, and scalable cloud solution on state-of-the-art technology hosted within Microsoft Azure.

· Efficiently planned the migration of all service from a physical outdated OS to Azure with flawless execution within three weeks.

· The re-organisation of the Active Directory OU structure to implement role-based and resource-based access groups.

· Complete redesign of the Group Policy structure, to improve clarity, scalability, and simplify management.

· Re-organised the Sophos Central Anti-Virus platform, creating group structures and new policies for implementation and enforcement.

· Reviewed and redesigned the folder permissions used across the organisation with no disruption to daily operations.

· Monitored and pro-actively managed over twelve Virtual Servers using Microsoft Hyper-V and Windows Admin Center.

· General administration and monitoring of the Cisco Meraki platform for over 90 Wi-Fi access points across 6 remote sites.

· Maintained a monthly patching schedule and administered Windows Server Update Services for both server and workstation endpoints.

· Full audit of the server farm and the roles each server performed, to plan how the workloads were to be migrated to Microsoft Azure and Office365.

· Use of PowerShell CLI and ISE for administration and reporting purposes.

• Troubleshot network issues, resulting in reduced downtime
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• Collaborated with IT teams to deliver comprehensive infrastructure support.
• Reduced downtime through proactive management of IT infrastructure support contracts.
• Participated in humanitarian missions, providing vital infrastructure support to affected regions.
• Developed forecasts for future demands, guaranteeing adequate infrastructure support.

Infrastructure Design & Deployment: Successfully designed and built the entire IT infrastructure from the ground up, including servers, networking, security, and end-user systems.

• Windows Server Administration: Configured and managed Windows Server environments (2003–2016), including Active Directory, DNS, DHCP, IIS, RAS, and Group Policy (GPO).
• Email & Collaboration: Deployed and maintained Microsoft Exchange Server 2013/2016 and managed Office 365 tenants in both standalone and hybrid configurations.
• Virtualization: Implemented and maintained VMware ESXi 6.5/6.7 environments with vCenter, ensuring high availability and performance monitoring.
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