Mohamed Bah
LONDON,England
Overview
3
3
years of professional experience
Work history
Customer services manager
J. Sainsburys
LONDON, England
2022.04 - 2024.12
- Cross-trained and backed up other customer service managers.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Established competitive pricing strategies to augment sales.
- Recruited high-performing, reliable staff for improved team productivity.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Communicated courteously with customers by telephone and email.
- Improved customer service initiatives by streamlining sales and order management processes.
Education
BTEC Level 2 Diploma For Security Officers - Security, IT and First Aid
New City College Hackney
London 2022.02 - 2022.06
Skills
- Effective workflow management
- Cash handling
- Engaging leadership style
- Schedule management
- Employee management
- Customer relations
- Customer service
- Exceptional telephone etiquette
- Leadership
- Customer-focused
Timeline
Customer services manager
J. Sainsburys
2022.04 - 2024.12
BTEC Level 2 Diploma For Security Officers - Security, IT and First Aid
New City College Hackney
2022.02 - 2022.06