Summary
Overview
Work history
Education
Skills
Languages
Why i'm suitable for the role
Timeline
Generic

Mohamed Alie Sesay

Hatfield,Hertfordshire

Summary

I am an energetic professional who consistently completes tasks to a high standard. My determination to succeed is evident from my decision to relocate from Germany to the UK in 2020, at the beginning of Year 11, where I swiftly mastered English. I speak the English language now fluent so as German. I excel in team settings and am equally confident working independently. I possess strong customer service skills and thrive in high-pressure, challenging environment.

Overview

3
3
years of professional experience

Work history

Barber

Self-employed
06.2022 - Current
  • Delivered 30+ weekly haircuts with precision, serving a diverse clientele, enhancing satisfaction across adults and children
  • Conducted personalised consultations, understanding client styles and routines, securing high satisfaction with tailored outcomes
  • Fostered strong customer relationships, leveraging exceptional interpersonal skills to maintain consistent service quality
  • Enhanced clientele by 20% by showcasing work on social media platforms, attracting a broader audience.

Customer Service Assistant

Nando's
11.2021 - Current
  • Guided over 100s customers daily through product selection, providing detailed insights that increased purchase satisfaction
  • Resolved 50+ customer inquiries per week swiftly ensuring a positive customer experience
  • Managed and optimised inventory across 500 stock units, assisting in restocking products
  • Utilised strong communication skills to enhance client relations, increasing repeat customer rates.

Education

Barbering level 2 qualified

Oakland's College
St Albans

Automotive Engineering level 1 qualified

Oaklands College
St Albans

English functional skill level 3

Stanborough School
Welwyn Garden City

Skills

  • Patience and Empathy
  • Computer Literacy
  • Multitasking Skills
  • Bilingual
  • Effective Communication and Interpersonal Skills
  • Time Management and Organisational Skills
  • Problem Solving and Adaptability
  • Attention to Detail
  • Teamwork

Languages

English
Fluent
German
Fluent

Why i'm suitable for the role

I believe I am well-suited to the retail network apprenticeship because I am strong in fast-paced, customer-facing environments. I love helping people find what they need, which is important in retail. With my great communication skills, I can listen to and understand precisely what the customer needs, and I am a team player, too; collaboration within a team is really key to me.

 I am flexible and sharp-minded, which is very important in a busy retail environment. I treat challenges as opportunities for further development and stay motivated by following the trends in retail, enabling me to offer new ideas to the team. My eagerness to learn and my commitment to excellent customer service make me a very suitable candidate for this apprenticeship.

Timeline

Barber

Self-employed
06.2022 - Current

Customer Service Assistant

Nando's
11.2021 - Current

Barbering level 2 qualified

Oakland's College

Automotive Engineering level 1 qualified

Oaklands College

English functional skill level 3

Stanborough School
Mohamed Alie Sesay