MOHAMED ABUKAR
Manchester,United Kingdom
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work history
Customer Service Representative
TALK TALK
Manchester, United Kingdom
12.2024 - 02.2025
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Receptionist Administrator
Holiday Inn Express
Manchester, United Kingdom
06.2024 - 12.2024
- Managed front desk operations, greeting visitors and providing exceptional customer service.
- Handled incoming calls, directing inquiries to the appropriate departments.
Payroll Administrator
AQA
Manchester, United Kingdom
01.2023 - 06.2024
- Assisted in financial data entry, reporting, and payroll processing using ESR and Capita Integra 2.
- Managed payroll-related inquiries, resolving issues related to tax deductions, benefits, and salary payments.
Call Handler
NHS
Manchester, United Kingdom
07.2022 - 12.2022
- Processed payroll, ensuring accurate and timely payments.
- Managed data for ad hoc payments, bonuses, commissions, and overtime.
Consultant - COVID Testing Site
NHS
Manchester, United Kingdom
12.2021 - 03.2022
- Managed high call volumes efficiently, assisting patients with inquiries and concerns.
- Logged call details and customer information for accurate data tracking.
Call Handler
NHS
Manchester, United Kingdom
05.2021 - 12.2021
- Managed high call volumes efficiently, assisting patients with inquiries and concerns.
- Logged call details and customer information for accurate data tracking.
Live Chat Agent
Castore
Manchester, United Kingdom
03.2020 - 08.2020
- Described products to customers and accurately explained details and care of merchandise.
- Resolved customer service or billing complaints by refunding money and adjusting bills.
Retail Sales Assistant
.
Manchester, United Kingdom
03.2019 - 01.2020
- Supported retail store pick-up by assisting with receiving products from trucks and processing customer pick-ups.
- Received and processed online orders for shipment or store pickup.
Retail Store Supervisor
.
Amsterdam, Netherlands
04.2015 - 07.2019
- Resolved customer complaints promptly and professionally.
- Participated in regular safety meetings, safety training, and hazard assessments to reduce accidents or injuries.
Skills
- Payroll Budget Management
- Problem-Solving & Complaint Resolution
- Customer Service & Client Relations
Languages
Dutch
Personal Information
- Date of birth: 01/01/99
- Nationality: Dutch
Timeline
Customer Service Representative
TALK TALK
12.2024 - 02.2025
Receptionist Administrator
Holiday Inn Express
06.2024 - 12.2024
Payroll Administrator
AQA
01.2023 - 06.2024
Call Handler
NHS
07.2022 - 12.2022
Consultant - COVID Testing Site
NHS
12.2021 - 03.2022
Call Handler
NHS
05.2021 - 12.2021
Live Chat Agent
Castore
03.2020 - 08.2020
Retail Sales Assistant
.
03.2019 - 01.2020
Retail Store Supervisor
.
04.2015 - 07.2019
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