Interim Branch Manager
Enterprise Rent-A-Car
- Held regular staff meetings to share targets, performance expectations, and updates.
- Surpassed client satisfaction KPIs, achieving a 91% "Completely Satisfied" branch score during the Christmas period.
- Promoted teamwork and staff morale by cultivating a positive working environment.
- Reduced branch losses and safeguarded company assets through robust risk management procedures.
- Managed client accounts and sustained positive relationships during a turbulent period of absence from the management team.
- Ensured a smooth handover of branch responsibilities to the new manager, supporting a quick and effective transition.