Mohamad Bilal
LONDON
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Energetic and outgoing professional with dedication to positive guest relations. Creative and innovative Copywriter leveraging market-savvy acumen in business or consumer trends monitoring and analysis to create new or re-define existing brand strategies. Enthusiastic student with excellent communication, organisation and teamwork abilities for adaptable work support. Productive and professional under pressure to achieve tasks to agreed standards. Collaborates and builds relationships well to maintain productive environments. Retained product and service information for helpful customer advice. I am an industrious and driven individual seeking to begin an apprenticeship as an electrician. With a keen interest in electrical systems and practical work, I am trustworthy, practical, and ready to learn. devoted to learning new abilities and obtaining professional certification in the electrical trade.
Overview
1
1
Certification
Work History
Bartender
Nader
London, Select
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained bar stocks, replenishing daily as necessary.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Displayed products on shelves and displays to encourage purchases.
- Kept product shelf-life records to decrease losses from expiry.
- Addressed and escalated customer complaints to amplify guests' experience.
- Followed food safety and hygiene requirements to protect guests.
Material Moving
Bex Ferox
London
- Thrived in a material handling environment, lifting Boxes, and other goods.
- Adhered to strict health and safety guidelines
- Maintained high levels of organisation and cleanliness for clear and safe working environment.
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
- Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked and packed fresh produce with care and attention, handling raw meat and fish safely and hygienically.
Waiter
Abass
London
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Practiced health and safety measures to comply with regulations.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Steward
Showsec
London
- Conducted comprehensive bag searches and ID checks.
- Welcomed attendees and promptly resolved queries.
- Assessed sites before events to identify potential risks or challenges.
- Advised customers on logistical queries, demonstrating a clear understanding of site layout and event timetables.
- Responded to safety incidents and possible criminal offences to contain and support.
- Checked visitor bags for disallowed and dangerous items.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- De-escalated and resolved conflicts with a firm and professional style.
- Delivered smooth events with proactive crowd and traffic control.
- Reported incidents to the security team for resolution.
- Enforced ground regulations and handled disorderly conduct concerns with utmost speed and attention.
- Maintained clean, sanitary and hazard-free workspace.
- Communicated with and effectively supported guests of all backgrounds.
- Managed crowd and coordinated directional movements to maintain overall safety.
- Responded to safety incidents and possibly criminal offences to contain and support.
Delivery driver
Amazon Flex
London
- Navigated various routes efficiently, leading to increased route coverage.
- Coordinated delivery schedules for optimum time management.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Maintained vehicle cleanliness for a professional appearance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Ensured safety by regular vehicle inspections and maintenance.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Improved client satisfaction by delivering packages promptly and accurately.
- Completed emergency deliveries successfully despite challenging conditions.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Completed deliveries with smile and patient, personalised service.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Supervisor
Mariana
London, Select
- Offered instruction, coaching and motivation for enhanced team morale.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Guided and coached staff to achieve individual growth and sales production targets.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Dealt with customer complaints and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Kept records of damaged and out-of-date products for safe disposal.
Copywriter
Self Employed
London, Brent
- Participated in creative planning and review sessions, working with the team to elevate quality of content and designs.
- Customised brand message to reach and capture target audience interest and drive engagement.
- Presented clients with unique copy options based on overall marketing objectives.
- Reviewed and edited final copy for accuracy and oversaw all phases of production.
- Produced original, creative content for promotional advertisements and marketing materials.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
Assistant underwriter
Lucy Raymond
London
- Balanced customer needs whilst adhering to strict regulatory standards within the insurance industry.
- Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
- Drafted clear reports outlining findings and recommendations, aiding senior management decision-making process.
- Improved risk management by conducting thorough research and analysis on potential clients.
- Collaborated with team members, fostering a cooperative environment.
- Improved customer service by promptly addressing enquiries.
- Conducted market research to stay abreast of industry trends.
- Assisted senior underwriters, enhancing company profitability.
- Prepared reports for senior management review.
- Identified potential risks associated with policies, protecting company assets from loss exposure.
- Facilitated effective communication, enhancing team performance and morale.
- Utilised industry software systems for efficient information storage and retrieval during underwriting process.
Finance assistant
Lucy Raymond
London
- Organised financial documents for easy access and retrieval during audits.
- Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
- Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
- Strengthened internal control procedures with meticulous record-keeping practices.
- Performed general administrative tasks, enhancing overall departmental productivity.
- Facilitated month-end closing procedures to maintain up-to-date financial records.
- Completed monthly bank reconciliations to ensure financial accuracy.
- Coordinated with other teams to resolve any discrepancies in invoicing or payments.
- Contributed to team meetings for the development of finance strategies and plans.
- Calculated client invoices with an efficient use of accounting software.
- Processed purchase orders, resulting in improved operational efficiency.
- Managed petty cash transactions for controlled spending on office supplies.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Observed strict confidentiality policies to maintain data integrity.
- Prepared bi-weekly invoices, promptly sending out bills for our customers.
- Answering payee queries and communicating deadlines.
- Organised physical documentation of financial records in required formats and according to proper bookkeeping principles.
- Scanned financial records, locating and correcting any errors.
Education
Degree - Business Management (marketing)
University of Westminster
London09.2021
A Level - Maths, Finance, Economics
Hampstead School
London05.2021
GCSE -
Crest Academy
London06.2019
Skills
Highly responsible and reliable
- Effective under pressure
- Clear and compassionate communicator
- Keen multitasker
- Impeccable time management
- Safety compliance
- Critical thinking and problem solving
- Great attention to detail
- Following instructions
Certification
Westminster Employability Award (Silver)
Google digital Garage (The Fundamentals Of Digital Marketing)
Linkedin (Supporting Your Mental Health While Working)
Bright Network Academy (Transferable Skills)
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Affiliations
- Helping friends and family with repairs or setting up tec
- I enjoy working on small projects at home
- I love watching videos about how electrical systems work
- Play football every Saturday with my friends
- I love to go to the gym and staying strong
Timeline
Bartender
Nader
Material Moving
Bex Ferox
Waiter
Abass
Steward
Showsec
Delivery driver
Amazon Flex
Supervisor
Mariana
Copywriter
Self Employed
Assistant underwriter
Lucy Raymond
Finance assistant
Lucy Raymond
Degree - Business Management (marketing)
University of Westminster
A Level - Maths, Finance, Economics
Hampstead School
GCSE -
Crest Academy
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