Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
MOHAMAD ALZEIN

MOHAMAD ALZEIN

Doha,Qatar

Summary

Accomplished professional with expertise in team leadership and staff development, specializing in luxury hospitality standards. Demonstrates proficiency in budgeting, cost management, and guest experience optimization. Skilled in menu planning and execution, pre-opening operations, and event planning and execution. Committed to leadership excellence through employee mentorship and policy implementation, providing operational support to enhance organizational success.

Overview

9
9
years of professional experience
2014
2014
years of post-secondary education

Work History

Assistant Director of Food and Beverages

Waldorf Astoria West Bay
Doha, Qatar
03.2025 - 05.2025
  • Drove operational excellence across 11 outlets, consistently exceeding service standards.
  • Monitored and optimised financial performance, focusing on revenue growth and cost control.
  • Collaborated with chefs and outlet managers to create innovative menus and seasonal promotions.
  • Mentored F&B leaders and team members through structured training and performance evaluations.
  • Ensured compliance with brand standards, health and safety regulations, and HACCP guidelines.
  • Managed guest feedback and implemented action plans to enhance customer satisfaction.

Director of Banquets (Pre-Opening)

Waldorf Astoria West Bay Doha
Doha, Qatar
07.2022 - 03.2025
  • Executed complete banquet pre-opening setup, encompassing staff recruitment, training, and operational readiness.
  • Developed tailored event concepts for VIP clientele to deliver a luxury experience.
  • Established departmental KPIs, enhancing service efficiency and guest satisfaction.
  • Coordinated with other departments to ensure seamless execution of large-scale events.
  • Conducted budget forecasting, consistently achieving financial targets through resource optimisation.
  • Created SOPs and training modules for banquet team, promoting skill development and consistency.
  • Oversaw procurement and inventory management of banquet equipment for diverse events.
  • Collaborated with vendors to design exceptional banquet décor that reflected Waldorf Astoria brand.

Banquet Operation Manager

Mandarin Oriental Hotel Group
Doha, Qatar
11.2020 - 07.2022
  • Directed all facets of banquet operations, achieving brand excellence and exceeding guest expectations.
  • Supervised over 50 staff, enhancing operational efficiency during high-pressure events.
  • Monitored revenues and expenses, implementing cost-control measures to maximise profitability.
  • Ensured compliance with health and safety standards, resulting in positive audit outcomes.
  • Collaborated with sales and marketing teams to align event offerings with market trends.
  • Managed outside catering services, overseeing logistics, food preparation, and client interactions.

Outlets Operation Manager

Kempinski Summerland Hotel & Resort
Beirut, Lebanon
09.2019 - 06.2020
  • Managed all operational aspects of outlet, ensuring high-quality dining experiences.
  • Oversaw poolside services for in-house guests, providing prompt resolution of requests.
  • Analysed financial reports to identify improvement areas, increasing profitability.
  • Collaborated with Executive Chef to design seasonal menus featuring local ingredients.
  • Conducted daily staff briefings to align operational goals and enhance motivation.
  • Tailored dining experiences to boost guest retention and addressed feedback proactively.

Assistant Restaurant Manager (Pre-Opening)

Kempinski Summerland Hotel & Resort
Beirut, Lebanon
04.2016 - 09.2019
  • Coordinated restaurant pre-opening process, negotiating with vendors and onboarding staff.
  • Trained over 30 staff members on Kempinski brand standards and guest service excellence.
  • Conducted performance evaluations to identify training needs and areas for improvement.
  • Collaborated with marketing teams to launch effective promotional events and dining packages.
  • Supervised floor operations to ensure exceptional service quality, resolving guest complaints promptly.

Banquet Supervisor

Four Seasons Hotels & Resort
Beirut, Lebanon
12.2015 - 03.2016
  • Supervised banquet events, ensuring smooth setup, execution, and teardown to meet brand standards.
  • Monitored staff performance during events, providing guidance to uphold reputation for excellence.
  • Managed banquet inventory, ensuring availability and proper handling of equipment and supplies.
  • Coordinated with kitchen team to ensure timely and accurate food service.

Education

Lebanese Baccalaureate - Sociology & Economics

Zahia Salman Official High School
Beirut

Bachelor - Hotel Management

Islamic University of Lebanon
Beirut
01.2010 - 01.2014

Skills

  • Team Leadership
  • Staff Development
  • Budgeting
  • Cost Management
  • Guest Experience Optimization
  • Menu Planning
  • Menu Execution
  • Pre-Opening Operations
  • Event Planning
  • Event Execution
  • Luxury Hospitality Standards
  • Leadership excellence
  • Employee mentorship
  • Policy implementation
  • Operational support

Languages

Arabic
English
French

References

References available upon request.

Timeline

Assistant Director of Food and Beverages

Waldorf Astoria West Bay
03.2025 - 05.2025

Director of Banquets (Pre-Opening)

Waldorf Astoria West Bay Doha
07.2022 - 03.2025

Banquet Operation Manager

Mandarin Oriental Hotel Group
11.2020 - 07.2022

Outlets Operation Manager

Kempinski Summerland Hotel & Resort
09.2019 - 06.2020

Assistant Restaurant Manager (Pre-Opening)

Kempinski Summerland Hotel & Resort
04.2016 - 09.2019

Banquet Supervisor

Four Seasons Hotels & Resort
12.2015 - 03.2016

Bachelor - Hotel Management

Islamic University of Lebanon
01.2010 - 01.2014

Lebanese Baccalaureate - Sociology & Economics

Zahia Salman Official High School

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