MD MOHAIMINUL ISLAM

As a team member, I am assigned to various tasks. My duty is not only limited to customer service but also managing the cut station, dispatching orders, maintaining food quality, and checking stock levels.

Responsibilities:

• Maintain a positive company image and reputation with excellent customer service.
• Provide excellent customer service through phone calls by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Assist customers in navigating products/services, offering information, and troubleshooting problems to meet their needs.
• Build and maintain positive customer relationships, ensuring a personalised and efficient service experience.
• Handle customer complaints and concerns professionally, aiming for swift resolution and customer retention.
• Organise stock equipment and cleanliness.
• Ensure high standards of customer service are maintained.
• Follow health department guidelines for food safety.

I was responsible for providing excellent customer service, maintaining product displays, processing transactions, and ensuring store cleanliness. Collaborate with team members to achieve sales targets and enhance the overall shopping experience.

Responsibilities:

• Serving customers at our checkouts ensuring they receive an easy, seamless personalised experience.
• Delivering excellent customer service.
• Data analysis and cross-checking reports.
• Phone, email and face-to-face support related to any query.
• Manually condensing stock and handling products with care to maintain product quality.
• Knowledge about the products and services in my store and helping customers by giving great natural service.