Mo Faiz Khan
Edinburgh,Midlothian
Summary
Dedicated professional with expertise in customer service, food preparation, and stock management. Skilled in delivering exceptional customer experiences, resolving complaints effectively, and providing tailored product recommendations. Proficient in maintaining food safety standards, ensuring hygiene compliance, and organizing food preparation areas. Experienced in inventory management, restocking shelves, and optimizing product displays to enhance sales. Committed to upholding operational excellence and contributing to team success within dynamic environments.
Overview
3
3
years of professional experience
Work history
Customer service representative
Smart Bazaar
Indore, India
2024.01 - 2025.11
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Trained new hires for improved productivity and efficiency on the job floor.
Team member
Haldiram
Indore, India
2023.02 - 2023.12
- Maintained high standards of food hygiene, securing customer trust.
- Warmly greeted customers and proactively reduced wait times.
- Ensured workplace cleanliness with regular maintenance tasks.
- Remained flexible to cover shifts and work overtime as required.
Education
Business Analytics -
Heriot-Watt University
Edinburgh 2025.01 -
Bachelor of Business Administration - Human Resource Management
Alexia College Of Professional Studies ( DAVV )
Indore, India 2020.09 - 2024.04
12th - Commerce
St. Arnold School
Indore, India 2019.04 - 2020.07
Skills
Customer Service & Communication:
- Providing excellent customer service and handling complaints professionally
- Strong verbal communication with customers and team members
- Assisting customers with product inquiries and recommendations
- Knowledge of food safety and hygiene practices
- Preparing and handling food according to health and safety standards
- Ensuring cleanliness and organization of food preparation areas
- Restocking shelves and ensuring products are correctly displayed
- Checking and rotating stock to maintain freshness
- Conducting inventory checks and reporting low stock levels
Affiliations
- Cooking
- Gym & Exercise
- Basketball
- Photography
Timeline
Business Analytics -
Heriot-Watt University
2025.01 -
Customer service representative
Smart Bazaar
2024.01 - 2025.11
Team member
Haldiram
2023.02 - 2023.12
Bachelor of Business Administration - Human Resource Management
Alexia College Of Professional Studies ( DAVV )
2020.09 - 2024.04
12th - Commerce
St. Arnold School
2019.04 - 2020.07