Modupe Mary Afolabi
Middleton,Manchester
Summary
To make a positive difference in any organization with dedication, integrity, and hard work with respect to the total quality management and safety of all in the work environment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
• Wordsworth
AGENT
MIDDLETON, United Kingdom
2023.03 - Current
- cultivating interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Cabin Crew Member
Green Africa Airways
Lagos, Nigeria
2020.12 - 2023.02
- Meticulously monitored, created, and oversaw the customer experience, resulting in a customer satisfaction rating of 95 %.
- Consistently enhanced customer experience, producing flight reports to address passenger concerns and recommend remedial action.
- Expertly coordinated and managed Cabin Crew team
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Attending yearly training sessions to keep up-to-date on the latest aircraft safety procedures.
Cabin Crew Member
Medview Airline, EAA and Air Atlantic Icelandic
Lagos, Nigeria
2015.03 - 2019.10
- Administered first aid to passengers experiencing medical emergencies, such as CPR etc
- Maintained calmness and composure during emergency situations.
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
- Greeted passengers upon boarding and exiting the aircraft.
- Addressed questions and resolved issues and complaints.
Cabin Crew Member
Max Air Limited, Kano
Kano, Nigeria
2014.03 - 2014.11
- Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
- Offered personalized assistance to pregnant, elderly and passengers with disabilities.
- Directed passengers to assigned seats and provided pre-flight instructions.
Education
Certificate - Care Essentials Collection
Florence Academy
Nigeria 2023.06 - 2023.06
Aircraft Manufacturer's Training - Cabin Crew Training
Air Formation
Toulouse, France 2014.09 - 2014.10
Certifieid Cabin Crew - Cabin crew Training
Nigeria College of Aviation and Technology
Zaria, Nigeria 2010.08 - 2010.12
Bachelor Degree - Econimics Education
Olabisi Onabanjo University,
Nigeria 2003.08 - 2008.07
Skills
- MS Office
- Good Telephone Etiquette
- Planning and Coordination
- First Aid/CPR
- PPE Compliance
- Teambuilding
- Excellent Communication
- Care Essentials Collection
- Customer Service
- Aircraft Training
- First Aid Trained
- Cardiopulmonary Resuscitation (CPR)
- Fire Fighting
- Dangerous goods
Languages
English
Upper intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Certificate - Care Essentials Collection
Florence Academy
2023.06 - 2023.06
• Wordsworth
AGENT
2023.03 - Current
Senior Cabin Crew Member
Green Africa Airways
2020.12 - 2023.02
Cabin Crew Member
Medview Airline, EAA and Air Atlantic Icelandic
2015.03 - 2019.10
Aircraft Manufacturer's Training - Cabin Crew Training
Air Formation
2014.09 - 2014.10
Cabin Crew Member
Max Air Limited, Kano
2014.03 - 2014.11
Certifieid Cabin Crew - Cabin crew Training
Nigeria College of Aviation and Technology
2010.08 - 2010.12
Bachelor Degree - Econimics Education
Olabisi Onabanjo University,
2003.08 - 2008.07