Mobolade Akinlua
Summary
Motivated professional , emphatic and understanding, with a strong zeal to care for others. well versed in resolving complex issues and winning customer loyalty. Brings 2 years background maintaining customer satisfaction and people care.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Officer
StyleRum
07.2021 - 09.2022
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Support Carer
Hillstar Clinic
01.2021 - 06.2021
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Customer Service Representative
i4 Communications Ltd
01.2020 - 01.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Environmental Science and Management
ESTAM-University
Benin Republic 05.2016 - 04.2019
High School Diploma - Sciences
Queens College
Lagos 09.2013 - 07.2015
Skills
Strong Communication Skills
Hobbies
Cooking, Traveling, Reading
Timeline
Customer Service Officer
StyleRum
07.2021 - 09.2022
Support Carer
Hillstar Clinic
01.2021 - 06.2021
Customer Service Representative
i4 Communications Ltd
01.2020 - 01.2021
Bachelor of Science - Environmental Science and Management
ESTAM-University
05.2016 - 04.2019
High School Diploma - Sciences
Queens College
09.2013 - 07.2015
Similar Profiles
Dominic HutchinsonDominic Hutchinson
Customer Service Officer at Serco ASPACCustomer Service Officer at Serco ASPAC
Noor Al WaelyNoor Al Waely
Customer Service Officer at Alliance AudiologyCustomer Service Officer at Alliance Audiology
Martin JohnMartin John
Customer Service Officer at South Indian BankCustomer Service Officer at South Indian Bank
Looi Kwai LengLooi Kwai Leng
Customer Service Officer at United Overseas BankCustomer Service Officer at United Overseas Bank
Margaret MockMargaret Mock
Sanitation Crew Member at Russel Stover CandiesSanitation Crew Member at Russel Stover Candies