MOAHMMED MORHAF ALLHAM
Damascus
Overview
2
2
years of professional experience
Work History
Senior Service Advisor
GARGASH AUTO REPIAR
SHARJAH, SHARJAH
05.2024 - Current
- Strong customer service and communication skills with the ability to explain technical issues clearly
- In-depth knowledge of automotive maintenance, repair processes, and service procedures
- Ability to diagnose customer concerns and translate them into accurate repair orders
- Proficient in preparing cost estimates, service quotations, and repair recommendations
- Excellent coordination between customers, technicians, and management
- Skilled in using dealership management systems (DMS) and service software
- Ability to handle customer complaints professionally and ensure high satisfaction levels
- Strong time management and multitasking skills in a fast-paced environment
- Knowledge of warranty policies, service contracts, and manufacturer standards
- Ability to upsell maintenance services ethically and effectively
- Attention to detail in documentation, invoicing, and service follow-ups
Education
Level 1 - ISDL -ENGLISH -MANAGMENT BUSINESS
Al Saada Private High School
SYRIA/Damascus2023
Skills
- Customer service
- Technical liaison
- Effective communication
- Complaint resolution
- Service quotations
- Repair documentation
- Team collaboration
- Time management
- Sales negotiation
- Workshop operations
- Service estimates
- Cash handling
- People Management
- After-sales service
- Product and service sales
- Risk Management
- Time efficiency
- Stock management
- Data entry proficiency
- Stress management
- Warranty administration
- Supplier management
Languages
English
Upper Intermediate
B2
Arabic
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Service Advisor
GARGASH AUTO REPIAR
05.2024 - Current
Level 1 - ISDL -ENGLISH -MANAGMENT BUSINESS
Al Saada Private High School