Mo Miah

• Implement manual testing approach
• Writing, executing and reviewing manual and automated test scripts
• Review current testing processes and ensure processes are kept up to date with industry standards
• Reviewing requirements, specifications and defining tests conditions
• Provide support on live releases
• Triaging support desk tickets
• Liaising and supporting individual business teams to ensure that end user acceptance testing is undertaken in line with the project test plan
• Creating user guides and test documentation
• Implement new tools to support testing

• Implementing QA processes and procedures
• Implement Testing tools
• Leading projects/sprints and performing testing
• Bug tracking/management ensuring all bugs are closed before “Go Live”
• Continuous maintenance of documentation
• Providing and gathering valuable client feedback to improve the products and services
• Presenting QA and Client relationship updates to Stakeholders and Delivery Teams
• Scoping new features requests and translating to detailed requirements and acceptance criteria's
• Delivering bespoke projects to clients
• Cross-sold products and services to complement decision making process.
• Negotiated mutually beneficial contracts and agreements
• Formulated customer satisfaction surveys to gather feedback for improvement
• Analysing client system behaviour to identifying if support is required

Working on a dedicated Client account. Maintaining all areas of the clients platform(S) (Website, eCommerce, mobile application and Portals)

• Working in an Agile environment
• Documenting and designing detailed test plans based on user acceptance criteria
• Working closely with Project Teams to identify testable conditions
• Advising other teams of risks in planning meetings
• Analysing client requirements, providing them with test documents, plans and how to guides
• Assisting resource with test scheduling
• Testing a variety of products and projects
• Updating automation tools with new test scripts

• Defining test conditions for given requirements
• Designing test cases and creating test scripts
• Recoding tests cases in accordance to test plans
• Analysing and reporting test activities and results
• Identifying and reporting issues
• Test data migrations
• Creating user guides
• Delivering work to committed timescales
• Adapting to unexpected changes to the business priorities, providing day to day updates to project manager
• Execute SQL queries, reviewing testing processes and implement changes
• Identifying any issues within the database

• Offering first line support to all users throughout the business and escalating calls as required
• Analysing and determining reasons for test failure(s)
• Recreating issues in test to understand issues before raising with third party suppliers
• Liaising with third party suppliers to resolve issues with software
• Maintaining good communication with third party suppliers and users
• Proving reports and information to management and extracting data as requested
• Monitoring and raising support requests
• Updating system configuration
• Processing daily cash batches

• Testing software developments against written specifications
• Recording issues found in the internal systems
• Demonstrating issues to developers and managers
• Accurately and promptly recording on online timesheets and software support systems
• Authorising the release of software developments, corrections to clients and ensuring that appropriate documentation is then provided

Worked in various departments, started my career as a customer service advisor, moving in to a customer correspondent role where I was engaging with consumers via email, face to face and dealing with account enquiries. After working through different areas of the business I was asked to move in to a Software Testing role based on my knowledge of different areas of the business and knowledge of the system.