Mo Marmal

Results-driven Continuous Improvement Analyst with 5+ years’ experience in finance, digital assets, and process optimisation. Skilled in data analysis, Lean Six Sigma, and process re-engineering to drive operational efficiency, streamline workflows, support process automation initiatives, and optimise decision-making in Agile environments. Experienced in senior stakeholder collaboration, business requirements gathering, and process mapping, with a strong ability to translate complex needs into actionable solutions.

Agile Project Management, Google, August 2023 (Coursera)

Excel Skills for Business: Essentials, Macquarie University, May 2023 (Coursera)

Lean Six Sigma Yellow / Green Belt, Advanced Innovation Group Pro Excellence (AIGPE), September 2024

People's Partnership, Continuous Improvement Analyst (Sept 2024 - Current)

• Identified 60+ process improvements, delivering efficiencies of 20+ FTE (Full Time Employee) savings, equivalent to £1m+ within first year of employment.
• Led process automation initiatives, increasing operational efficiency and achieving 18.5 FTE saving.
• Applied Lean Six Sigma methodologies to prioritise and implement high-impact changes, streamlining company processes in an Agile environment
• Conducted process mapping and re-engineering to eliminate inefficiencies, improve work flows and support business transformation.
• Analysed data to generate actionable insights, driving data-driven decision-making.
• Partnered with senior stakeholders (Directors, Heads of Departments, Risk, Compliance, and Legal teams) in the Transfers Acceleration Project to deliver cross-functional improvements, enhance service levels, and improve operational transparency.
• Evaluated regulatory frameworks, leading policy changes and adapting business rules in line with Risk and Compliance standards to increase efficiency.

American Express, Customer Service Representative (Feb 2022 - Aug 2024)

• Collaborated with a team of analysts to improve the customer experience journey, using tools such as Jira, Speechminer and SQL to dissect customer calls and analyse volume data.
• The project resulted in increasing staffing levels during peak call times, optimising automated phone system for smoother navigation, and developing customised training programs for customer service representatives.

Higher Education Partners, Enrolment Consultant (Dec 2019 - Jan 2020)

• Coordinated a workflow improvement project, collaborating with various departments and stakeholders.
• Implemented procedural changes, streamlining university and company processes across 10 workflows and increasing enrolments by 50%.

CK Services, Discord (April 2020-Aug 2023)

• Founded an online gaming services business, delivering 5000+ orders including custom-made Discord automation Bots/Scripts.
• Managed and trained a remote team of 15+ commission based employees.
• Implemented business and marketing strategies to gain new customers, whilst expanding reach and increasing revenue.

Blockchain / Cryptocurrency (May 2020 - Aug 2023)

• Conducted due diligence on projects, analysing financial statements, evaluating objectives, and assessing tokenomics.
• Analysed economic indicators and news for market trend predictions.
• Managed portfolios using technical analysis and risk management strategies.

Redwheel, Asset Management (Nov 2023)

• Shadowed front & back-office roles: Emerging markets, equity and convertible bond investment teams, sustainability and change management functions.

Joelson Law Firm, Legal team (May 2017)

• Drafted legal documents, including contracts, agreements, and legal briefs.
• Researched and interpreted laws, rules, and regulations to address legal matters.