Mo Kazemi
Hove,East Sussex
Summary
Motivated customer service specialist with several years retail experience to managerial level.
Highly adaptable with a proven track record of meeting targets and deadlines both individually and within a team environment.
Dedicated to delivering an exceptional customer experience and improving brand success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bupa Global
Brighton, Brighton and Hove
02.2023 - 02.2025
- Handled member enquiries with professionalism and efficiency, providing exceptional customer service.
- Consistently received positive feedback from members, colleagues, and the management team for going above and beyond to ensure member satisfaction.
- Collaborated effectively within a team environment to resolve issues and enhance the customer experience.
Manager
Santoro Hair Salon
Brighton
09.2018 - 02.2023
- Oversaw daily operations by monitoring employee performance, facility cleanliness, sales and handling customer issues with compassion and professionalism.
- Maintained general appointment calendar and set shift schedules.
- Developed business plans to deliver sustained growth.
- Handled business finances, cash flow, staff salaries, overall business transactions, banking and accounting procedures.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Designed and launched a range of haircare, perfume and home fragrance products exclusively for the Santoro brand.
Business Manager
Tom Ford Beauty
London - Debenhams Oxford Street
08.2017 - 09.2018
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recorkeeping.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Organised and executed successful event projects and promotions
Fragrance Specialist
Tom Ford Beauty
Debenhams Brighton
10.2016 - 08.2017
- Responsible for assisting customers throughout the whole purchasing experience of Tom Ford fragrances
- Recommended fragrances choices to individual clients by demonstrating products and their application
- Set and achieved personal sale goals as well as company’s monthly targets
- Kept sales area tidy and clean while following company’s guidance for display and merchandising
Receptionist and Activities Organiser
Interactive School of English
Hove
11.2013 - 09.2016
- Planned and led activities for student social programme
- Greeted, registered and assigned students to appropriate level
- Raised invoices, collected payments and made changes for students
- Earned management trust by serving as key holder, responsibly opening and closing school.
- Politely assisted customers in person and on the telephone.
Education
Diploma of Higher Education - Accountancy
Tadbir College
Tehran06.2007
A-Levels - Math and Physics
Shams High School
Tehran06.2006
Skills
- Strong client relations
- Proficient in cash management
- Excellent communication skills
- Event planning
- Resourceful
- Dedicated team player
- Pleasant demeanor
- Well-groomed, smart appearance
Accomplishments
- Bilingual in Farsi and English
References
Available on request
Timeline
Customer Service Representative
Bupa Global
02.2023 - 02.2025
Manager
Santoro Hair Salon
09.2018 - 02.2023
Business Manager
Tom Ford Beauty
08.2017 - 09.2018
Fragrance Specialist
Tom Ford Beauty
10.2016 - 08.2017
Receptionist and Activities Organiser
Interactive School of English
11.2013 - 09.2016
Diploma of Higher Education - Accountancy
Tadbir College
A-Levels - Math and Physics
Shams High School
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